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About Us

Petplanet.co.uk Limited is part of M8 Group Ltd, a privately held company based in Livingston, Scotland. Founded in 1999 we have long been recognised as the market leader in our sector in the UK.

Many Internet companies make unsubstantiated claims to be ‘the largest’ or ‘the biggest’ or ‘the best’: these claims are normally unjustified. At petplanet.co.uk we are confident in our market leading position so we are happy to share some data with you (this information is automatically updated every 24 hours to ensure accuracy and transparency);


  • Number of registered members:   1,413,885 

  • Number of products in stock and available for immediate despatch:   6,913 

  • Number of customer product reviews posted:   67,715   (read our customers’ reviews …)

  • Orders Despatched within 5 working days:   97.9%   (read our delivery terms …)

  • Along with sister company www.greenfingers.com, petplanet.co.uk has helped make M8 Group Ltd one of the fastest growing private companies in the UK. This achievment was recognised by the Sunday Times who include us in their Fast Track 100




Prescription Medicines

When it comes to veterinary products we aim to provide a top quality service, and to show our commitment to this, our staff who review your veterinary orders are all AMTRA, (Animal Medicines Training & Regulatory Authority), qualified Suitably Qualified Persons (S.Q.P’s).

Meet our S.Q.P’s, (or Animal Health Advisors as we like to call them!)

Cassandra Morrison QC31182
Jacqueline Pullinger QC30447


How can you confirm our S.Q.P’s are currently registered with the relevant governing body:

You can check the Register of SQP’s on the Veterinary Medicines Directorate, (V.M.D), website, here:

http://www.vmd.defra.gov.uk/registers/sqpregister.aspx

You can search via the S.Q.P numbers quoted above, the S.Q.P’s name, or alternatively you can ring the VMD on 01932 336911 and quote the S.Q.P code number to check their status.

Should anything go wrong, how to contact us to make a complaint:

Whilst we aim to offer you impeccable customer service at all times, there are occasions where things may go wrong. If you are unfortunate enough for this to happen then please contact us directly on :-

Petmeds@petplanet.co.uk or call us on 01506 605150

If for any reason our response does not satisfy you then you may contact either the:

V.M.D: postmaster@vmd.defra.gsi.gov.uk

OR

AMTRA: http://www.amtra.org.uk/index.php?page=professional_standards
Email: info@amtra.org.uk

Adverse Reactions to a medicinal product

On occasion, there can be circumstances where your pet suffers an adverse reaction, or a lack of efficacy when you have used a product. This should be reported directly to the V.M.D, using the details below:

https://www.vmd.defra.gov.uk/adversereactionreporting/

Can I use this on my pet?

The V.M.D hold a full list of all veterinary medicine products, which are authorised in the UK. This data base can be found on their website here:

http://www.vmd.defra.gov.uk/ProductInformationDatabase/




Our Main Warehouse in Livingston, Scotland


We hold all the products we sell in stock and have over 45k sq ft of warehouse space


Our dedicated customer services team is based on-site in Livingston


PetPlanet Buying Team

To find out more about the petplanet team, please visit our Facebook Page

 

Petplanet.co.uk Limited
Registered in Scotland No SC197870


Registered Office
5 Kingsthorne Park
Houstoun Industrial Estate
Livingston
West Lothian
Scotland
EH54 5DB

Please note: our premises are not open to the public

Why PetPlanet?

Free Delivery On Orders Over £39
Next Working Day Delivery
Our Price Promise
Buy Metabolic+ Mobility And Get Treats Free
 
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