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Customer Service Feedback

Excellent service good products
We were very pleased with the speedy delivery of the items we ordered especially as we live in Southern Spain Top marks
Great range of products at fantastic prices Delivery came on time I and my cats are delighted with the Purrshire Clamber Hide activity tower purchased
Keep up the good work
I found exactly what I required on the website at a very reasonable price Delivery was very fast a brilliant company to deal with will most certainly use again
"Fantastic value great stock and choices for your pet"
Just wanted to thank you for excellent service I placed my order over the Easter weekend expecting it to arrive at the end of this week at the earlliest as I had chosen normal delivery I am happy to say it arrived today Wednesday I am very happy with both the speed of service and the quality of the products received Thank you
100 satisfied with products excellent quality value for money wonderful service delivery superb website Will be shopping here again and often
These are issue very important to us as we live in Brittany prices shipping costs quality delivery are essential
I recently purchased the Smart Cat Door Climber for my 2 Sphynx cats its fantastic I never usually leave feedback but felt I should as this is the best thing I have bought my boys for a long time reasonably priced very modern looking a great space saver for those with a small home energetic cats this climber is a must we cant recommend it enough Five star rating for Petplanet an absolutely bargain buy
My order was delivered to a campsite in Spain in just over a week Great to know for the future as well
Always a fantastic service only site I use for my dogs
Purchased dog bed which was good quality and price was excellent will be using your site again
lovely self warming bed which has been taken over by our Jack Russell who loves to snuggle into it it is now hers
excellent value for money and delivered on time
"very good product and perfect service"
The bunny ramps are great value and brilliant service thank you
"Great value great products"
I am a new customer to Pet Planet and found it really easy
to order the Prescription food that my cat now has to have
It was also delivered quickly as for price I found this
very competitive will soon be taking advantage of the free
delivery if you spend more than 39 pound option
Benjy thinks his new backpack is his latest toy and is as yet unaware that he is relieving me of the duty of carrying all his bits and pieces also caused a laugh taking penguins to the PDSA shop
"Product ordered and delivered in quick time thank you Our mutt just loves the Beta food we give her and if my wifes cooking doesnt improve soon I may take to eating the mutts grub myself"
Item arrived today very good pleased with it
very good prompt service thank you
Was looking for treats for my assistance Dog Tara and it was taking ages to find a company that had treats that were all natural and not just natural I needed them without all the additives most treats have I came across Pet Planet and all the natural treats they had and without the 1020 additives they usually have My assistance dog doesnt normally eat carrots or doesnt unless she really has to but the dried carrots they do here are fantastic she cant get enough of them Because she is a working dog she has to watch her weight so I also came across the treats for chubby dogs which are great and also can be broke into 2 pieces if needed so all I can say is Ty pet planet great stuff at a great price
Great service from pet planet and my puppy loved her new toys
"very good seller thanks for the items"
"Product arrived promptly actually earlier than we expected"
"Thank you for my order of dog hammock cover and travel water bottle I like the way the hammock folds up into a easy carry case when not in use as does the water container I am very pleased with your quick and reliable service"
"good transaction great product would recommend"
Thank you very much for my orders of coop cups and corner litter tray I am very pleased with my items and quick delivery The parcels arrived in perfect condition and left where I stated I will tell my friends about your service
Easy to find the product that I was looking for with very competitive price
Ordering was easy and arrived promptly and well packaged
Good communication from the seller throughout and I now have a very content dog with her favourite food
Many thanks
Great service quick delivery and excellent price beta large breed dog food
This is the second time I have used your website and Im so pleased with the fast delivery accuracy of products described and your fantastically low prices I will be sure to keep using you for all of Ottos requirements thankyou so much
Great site. Wonderful service. Products exactly as described, ordered Danish Design pet lounger and now have two very contented Labradors' sleeping soundly.
"Great website reliable with every purchase thanks for your great service"
I would just like to say how impressed I am with the customer service I received today. Having had to report a broken item, I was very happy with the way the situation was resolved and how quickly I was put through to the right department. Since I am a new customer I can definitely tell you I will be using your website again and recommend it I will shortly be sending a photo of the broken item, But I just wanted to say, Thank you.
The cosipet coat I ordered was delivered on time For the price it is of good quality and my dog Maisie will wear it as it has press stud fastenings and not velcro. Good quality and service.
I wanted to comment on my recent purchase and customer service.
I bought the wrong dog crate in error then spoke to an assistant I found her to be exceptionally helpful I returned the cage and the correct one was delivered promptly the very next day and the previous one collected there and then Petplanet is a fast reliable organisation with what I describe as exceptional customer service. Thank you a very satisfied customer.
Excellent service ordered every thing for my new puppy on Sunday arrived today will defiantly be ordering again just got to wait for puppy to arrive on Friday
Absolutely fantastic Ordered over the phone with a very friendly helpful lady Paid the 299 and my order was here by the following lunchtime Excellent prices excellent quality Very impressed Have already recommended to friends Many thanks
Excellent customer service I highly recommend this website will shop here again.
I have used your company twice now and found the service to be first class and will be using it again when we need more food and would certainly recommend you to other people
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