Online Pet Shop


Customer Service Feedback

23/01/2015
The cosipet coat I ordered was delivered on time For the price it is of good quality and my dog Maisie will wear it as it has press stud fastenings and not velcro. Good quality and service.
22/01/2015
I wanted to comment on my recent purchase and customer service.
I bought the wrong dog crate in error then spoke to an assistant I found her to be exceptionally helpful I returned the cage and the correct one was delivered promptly the very next day and the previous one collected there and then Petplanet is a fast reliable organisation with what I describe as exceptional customer service. Thank you a very satisfied customer.
20/01/2015
Excellent service ordered every thing for my new puppy on Sunday arrived today will defiantly be ordering again just got to wait for puppy to arrive on Friday
20/01/2015
Absolutely fantastic Ordered over the phone with a very friendly helpful lady Paid the 299 and my order was here by the following lunchtime Excellent prices excellent quality Very impressed Have already recommended to friends Many thanks
20/01/2015
Excellent customer service I highly recommend this website will shop here again.
19/01/2015
I have used your company twice now and found the service to be first class and will be using it again when we need more food and would certainly recommend you to other people
19/01/2015
"all my past orders have been on time and are a1 value for money this site is a reg now for all my dog needs great service"
16/01/2015
"Ordered the large plastic pet crate Excellent value for money extremely prompt delivery very helpful staff when I phoned up to place the order the staff immediately pointed out there would be an administrative fee to be honest if i had asked how much it was i would have gone ahead anyway However when i did have to call back with a query the staff were extremely helpful
Overall a very positive company I will be using them again"
05/01/2015
Ordered several items I was not happy with the overall condition my vet mat came in I contacted their customer services via email and was dealt with speedily and professionally with a positive outcome. I am more than happy to come to petplanet as my first port of call for all pet items feeling confident in their products and customer services Would definitely recommend to family and friends. Well Done Pet Planet.
01/01/2015
Items were delivered quickly and efficiently easy to use site epic puppys safe and sound many thanks
31/12/2014
Thank you for your speedy service in dispatching my order my staffy loves jwb products and can always depend on your excellent service
19/12/2014
I am extremely pleased with my purchases especially the fleecy dog bed my little pug loves it Quick delivery as well would highly recommend pet planet
17/12/2014
The crate has arrived, a day early, and I am delighted with the quality - better than the larger one I bought elsewhere and much cheaper.
16/12/2014
"I felt it was important to congratulate you on your excellent Customer Service I had a problem with one of the items on my order and this was dealt with immediately and efficiently"
16/12/2014
I have had several items from this site now and I have always been very happy with the products are importantly the delivery service is excellent.
16/12/2014
I am very satisfied with this company and will certainly use again recommend to a friend. Excellent service all round Thank you and Merry Christmas.
12/12/2014
I found this site to be very good.
11/12/2014
Hi, received my order, and thoroughly pleased with it, and so is my Molly, thanks.
02/12/2014
"I would like to thank you so sincerely on the quality of the recent dog bed I ordered, Kingpets luxurious comfortable box duvet bed on ordering it, I thought for that price it will be rubbish, but I could not have been more wrong. It is excellent value for money, my dog, an Airedale looks so comfortable on it when he is asleep. My only wish I could have taken a photograph to show you.
Thank you once again and I will be sure to recommend your company to all my friends"
02/12/2014
Just wanted to send a quick thank you for your help with getting products delivered. All products were great.
First order received from Hermes. Here's hoping for many more.
Thank you again your service has been great!!!
02/12/2014
Easy to find items on this site. Always manage to buy something even though I don't need it. I stay in Italy and I love the choice quality and price of your items. Keep up with the good work and thanks to ALL the staff at Petplanet.
01/12/2014
Love your site just put on my 2nd order after finding you last week.
Merry Christmas to everyone.
01/12/2014
I have ordered from you every month for the past year or so and I can honestly say you are very prompt. I have never had any problems and I don't even look at any other sites for prices etc I am very pleased with you service and so are Alfie and Archie my 2 Ruby King Charles cavaliers.
01/12/2014
I have bought products from pet planet a few times and find the service to be excellent and delivery is fast would definitely recommend to other pet owners.
24/11/2014
We have a young puss who will not stay indoors or use catflap she has been sleeping under a plastic tub so as winter is approaching we have bought from you the small dog plastic kennel with the clear strip plastic door and she loves it she is so happy in it we have warmed up the inside with a cat tunnel from you and she is one happy puss.
19/11/2014
I think you are a brilliant company and am impressed with the products offered and the prices and excellent delivery and of course your website
30/10/2014
Items ordered were as described and were delivered promptly will definitely order our next batch of Dog Food with PetPlanet excellent service thanks again
29/10/2014
"The service was quicker than I am used to"
29/10/2014
"it was my 1st order it was a large scratching post and I am very pleased with the product"
28/10/2014
Very happy with site and price
23/10/2014
My first purchase with PetPlanet was for a large Barkshire wire cage It arrived within two days its exactly what we required our dog took to it straight away The delivery customer service for a small query was excellent Will definitely use this site again
Many thanks
15/10/2014
"Well priced fast delivery no complaints What else could you ask for"
11/10/2014
"Ordered car crate dog bed and 12kgs of puppy food on Thursday morning opted for 299 faster dely to receive goods the next day thrilled with quality it puts other retailers to shame The car crate was excellent quality and a really good price Im sure our new pups will be happy in it Will definitely use Petplanet for all our pet requirements from now on"
09/10/2014
Delighted with the products received Great value excellent quality Goods delivered quickly Will definitely be using Pet Planet again Highly recommended
02/10/2014
"Excellent prices I will be telling friends"
26/09/2014
"Good selection of items at very good prices Very impressed with low shipping rates to Scotland which some other suppliers charge an extortionate amount for"
15/09/2014
Excellent price and fast delivery I have found that you have a good choice of products with a good price too
12/09/2014
"Brilliant service fantastic half price dog beds Thrilled"
11/09/2014
Dear all
I don't usually make a habit of emailing companies after I have received goods that I have ordered BUT on this occasion I am.

This is because I would like to say "thank you" not only for the well packed and promptly delivered dog beds I ordered but because the quality of the said dog beds is outstanding! AND better still they were half price!

Just wanted to give you a big thanks from me!
10/09/2014
First class product at great prices with a huge variety of products to choose from also a good delivery service I use this site all the time and have never been disappointed
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