Online Pet Shop

Customer Service Feedback

The crate has arrived, a day early, and I am delighted with the quality - better than the larger one I bought elsewhere and much cheaper.
"I felt it was important to congratulate you on your excellent Customer Service I had a problem with one of the items on my order and this was dealt with immediately and efficiently"
I have had several items from this site now and I have always been very happy with the products are importantly the delivery service is excellent.
I am very satisfied with this company and will certainly use again recommend to a friend. Excellent service all round Thank you and Merry Christmas.
I found this site to be very good.
Hi, received my order, and thoroughly pleased with it, and so is my Molly, thanks.
"I would like to thank you so sincerely on the quality of the recent dog bed I ordered, Kingpets luxurious comfortable box duvet bed on ordering it, I thought for that price it will be rubbish, but I could not have been more wrong. It is excellent value for money, my dog, an Airedale looks so comfortable on it when he is asleep. My only wish I could have taken a photograph to show you.
Thank you once again and I will be sure to recommend your company to all my friends"
Just wanted to send a quick thank you for your help with getting products delivered. All products were great.
First order received from Hermes. Here's hoping for many more.
Thank you again your service has been great!!!
Easy to find items on this site. Always manage to buy something even though I don't need it. I stay in Italy and I love the choice quality and price of your items. Keep up with the good work and thanks to ALL the staff at Petplanet.
Love your site just put on my 2nd order after finding you last week.
Merry Christmas to everyone.
I have ordered from you every month for the past year or so and I can honestly say you are very prompt. I have never had any problems and I don't even look at any other sites for prices etc I am very pleased with you service and so are Alfie and Archie my 2 Ruby King Charles cavaliers.
I have bought products from pet planet a few times and find the service to be excellent and delivery is fast would definitely recommend to other pet owners.
We have a young puss who will not stay indoors or use catflap she has been sleeping under a plastic tub so as winter is approaching we have bought from you the small dog plastic kennel with the clear strip plastic door and she loves it she is so happy in it we have warmed up the inside with a cat tunnel from you and she is one happy puss.
I think you are a brilliant company and am impressed with the products offered and the prices and excellent delivery and of course your website
Items ordered were as described and were delivered promptly will definitely order our next batch of Dog Food with PetPlanet excellent service thanks again
"The service was quicker than I am used to"
"it was my 1st order it was a large scratching post and I am very pleased with the product"
Very happy with site and price
My first purchase with PetPlanet was for a large Barkshire wire cage It arrived within two days its exactly what we required our dog took to it straight away The delivery customer service for a small query was excellent Will definitely use this site again
Many thanks
"Well priced fast delivery no complaints What else could you ask for"
"Ordered car crate dog bed and 12kgs of puppy food on Thursday morning opted for 299 faster dely to receive goods the next day thrilled with quality it puts other retailers to shame The car crate was excellent quality and a really good price Im sure our new pups will be happy in it Will definitely use Petplanet for all our pet requirements from now on"
Delighted with the products received Great value excellent quality Goods delivered quickly Will definitely be using Pet Planet again Highly recommended
"Excellent prices I will be telling friends"
"Good selection of items at very good prices Very impressed with low shipping rates to Scotland which some other suppliers charge an extortionate amount for"
Excellent price and fast delivery I have found that you have a good choice of products with a good price too
"Brilliant service fantastic half price dog beds Thrilled"
Dear all
I don't usually make a habit of emailing companies after I have received goods that I have ordered BUT on this occasion I am.

This is because I would like to say "thank you" not only for the well packed and promptly delivered dog beds I ordered but because the quality of the said dog beds is outstanding! AND better still they were half price!

Just wanted to give you a big thanks from me!
First class product at great prices with a huge variety of products to choose from also a good delivery service I use this site all the time and have never been disappointed
"everything fine quick delivery"
"I was very pleased with the medium size cage the rabbit really loves it he sleeps in it at night I will keep looking on your web site for anything my rabbit needs"
Very impressed with speed and packaging of our order Many thanks
"I have used pet planet on two occasions now, everything was in order it was despatched quickly and when Grendel is getting low on food stock again, I will be back. I suppose that is as good a reference as you will ever need"
"The order has arrived today, I am very impressed with the speed and quality of goods ordered. Thank you"
Found automatic feeders great for our two cats
Thanks for the quick delivery of my assorted goodies for foster cats and kittens Always excellent service
Really easy to shop for pet products Saves going round all shops looking for products Also it saves carrying heavy products such as pet litter and dried pet food
Am so happy that I found this site Not only is it easy to use the prices are excellent
"Excellent service"
Arrived quickly and in perfect condition Very easy to order and all products are all good quality and value for money
"great products and fast delivery
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