Online Pet Shop


Customer Service Feedback

02/03/2015
"very good seller thanks for the items"
02/03/2015
"Product arrived promptly actually earlier than we expected"
27/02/2015
"Thank you for my order of dog hammock cover and travel water bottle I like the way the hammock folds up into a easy carry case when not in use as does the water container I am very pleased with your quick and reliable service"
26/02/2015
"good transaction great product would recommend"
20/02/2015
Thank you very much for my orders of coop cups and corner litter tray I am very pleased with my items and quick delivery The parcels arrived in perfect condition and left where I stated I will tell my friends about your service
18/02/2015
Easy to find the product that I was looking for with very competitive price
Ordering was easy and arrived promptly and well packaged
Good communication from the seller throughout and I now have a very content dog with her favourite food
Many thanks
13/02/2015
Great service quick delivery and excellent price beta large breed dog food
09/02/2015
This is the second time I have used your website and Im so pleased with the fast delivery accuracy of products described and your fantastically low prices I will be sure to keep using you for all of Ottos requirements thankyou so much
05/02/2015
Great site. Wonderful service. Products exactly as described, ordered Danish Design pet lounger and now have two very contented Labradors' sleeping soundly.
04/02/2015
"Great website reliable with every purchase thanks for your great service"
30/01/2015
I would just like to say how impressed I am with the customer service I received today. Having had to report a broken item, I was very happy with the way the situation was resolved and how quickly I was put through to the right department. Since I am a new customer I can definitely tell you I will be using your website again and recommend it I will shortly be sending a photo of the broken item, But I just wanted to say, Thank you.
23/01/2015
The cosipet coat I ordered was delivered on time For the price it is of good quality and my dog Maisie will wear it as it has press stud fastenings and not velcro. Good quality and service.
22/01/2015
I wanted to comment on my recent purchase and customer service.
I bought the wrong dog crate in error then spoke to an assistant I found her to be exceptionally helpful I returned the cage and the correct one was delivered promptly the very next day and the previous one collected there and then Petplanet is a fast reliable organisation with what I describe as exceptional customer service. Thank you a very satisfied customer.
20/01/2015
Excellent service ordered every thing for my new puppy on Sunday arrived today will defiantly be ordering again just got to wait for puppy to arrive on Friday
20/01/2015
Absolutely fantastic Ordered over the phone with a very friendly helpful lady Paid the 299 and my order was here by the following lunchtime Excellent prices excellent quality Very impressed Have already recommended to friends Many thanks
20/01/2015
Excellent customer service I highly recommend this website will shop here again.
19/01/2015
I have used your company twice now and found the service to be first class and will be using it again when we need more food and would certainly recommend you to other people
19/01/2015
"all my past orders have been on time and are a1 value for money this site is a reg now for all my dog needs great service"
16/01/2015
"Ordered the large plastic pet crate Excellent value for money extremely prompt delivery very helpful staff when I phoned up to place the order the staff immediately pointed out there would be an administrative fee to be honest if i had asked how much it was i would have gone ahead anyway However when i did have to call back with a query the staff were extremely helpful
Overall a very positive company I will be using them again"
05/01/2015
Ordered several items I was not happy with the overall condition my vet mat came in I contacted their customer services via email and was dealt with speedily and professionally with a positive outcome. I am more than happy to come to petplanet as my first port of call for all pet items feeling confident in their products and customer services Would definitely recommend to family and friends. Well Done Pet Planet.
01/01/2015
Items were delivered quickly and efficiently easy to use site epic puppys safe and sound many thanks
31/12/2014
Thank you for your speedy service in dispatching my order my staffy loves jwb products and can always depend on your excellent service
19/12/2014
I am extremely pleased with my purchases especially the fleecy dog bed my little pug loves it Quick delivery as well would highly recommend pet planet
17/12/2014
The crate has arrived, a day early, and I am delighted with the quality - better than the larger one I bought elsewhere and much cheaper.
16/12/2014
"I felt it was important to congratulate you on your excellent Customer Service I had a problem with one of the items on my order and this was dealt with immediately and efficiently"
16/12/2014
I have had several items from this site now and I have always been very happy with the products are importantly the delivery service is excellent.
16/12/2014
I am very satisfied with this company and will certainly use again recommend to a friend. Excellent service all round Thank you and Merry Christmas.
12/12/2014
I found this site to be very good.
11/12/2014
Hi, received my order, and thoroughly pleased with it, and so is my Molly, thanks.
02/12/2014
"I would like to thank you so sincerely on the quality of the recent dog bed I ordered, Kingpets luxurious comfortable box duvet bed on ordering it, I thought for that price it will be rubbish, but I could not have been more wrong. It is excellent value for money, my dog, an Airedale looks so comfortable on it when he is asleep. My only wish I could have taken a photograph to show you.
Thank you once again and I will be sure to recommend your company to all my friends"
02/12/2014
Just wanted to send a quick thank you for your help with getting products delivered. All products were great.
First order received from Hermes. Here's hoping for many more.
Thank you again your service has been great!!!
02/12/2014
Easy to find items on this site. Always manage to buy something even though I don't need it. I stay in Italy and I love the choice quality and price of your items. Keep up with the good work and thanks to ALL the staff at Petplanet.
01/12/2014
Love your site just put on my 2nd order after finding you last week.
Merry Christmas to everyone.
01/12/2014
I have ordered from you every month for the past year or so and I can honestly say you are very prompt. I have never had any problems and I don't even look at any other sites for prices etc I am very pleased with you service and so are Alfie and Archie my 2 Ruby King Charles cavaliers.
01/12/2014
I have bought products from pet planet a few times and find the service to be excellent and delivery is fast would definitely recommend to other pet owners.
24/11/2014
We have a young puss who will not stay indoors or use catflap she has been sleeping under a plastic tub so as winter is approaching we have bought from you the small dog plastic kennel with the clear strip plastic door and she loves it she is so happy in it we have warmed up the inside with a cat tunnel from you and she is one happy puss.
19/11/2014
I think you are a brilliant company and am impressed with the products offered and the prices and excellent delivery and of course your website
30/10/2014
Items ordered were as described and were delivered promptly will definitely order our next batch of Dog Food with PetPlanet excellent service thanks again
29/10/2014
"The service was quicker than I am used to"
29/10/2014
"it was my 1st order it was a large scratching post and I am very pleased with the product"
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