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Customer Service Feedback

27/02/2017
I had to ring customer service as my items were damaged on arrival They were pleasant and professional and i am very satisfied with the outcome Would not hesitate to recommend you to friends
24/02/2017
Thank you so much for your reply! I was refreshing to hear such a refined and polite response! We're so not used to it in the US!


24/02/2017
Thank you very much. The wheel arrived well packaged.
My hamster is in 7th Heaven!!
24/02/2017
I am French and I reside in France I did not find at all the article I was looking for on a French site or even on the French site of Amazon so I found your English site on that of the manufacturer and I Thanks to PAYPAL I was able to place my order on your site the purchase was a little more expensive because of the money exchange but I am delighted to have been able to find my article and to know your site
24/02/2017
I just wanted to say a big thank you to yvonne my hypoallergenic food did not arrive via Hermes and I was about to run out my dog cannot eat anything else as he becomes ill very quickly Yvonne sent me another package out express delivery with no fuss so thank you so much I really appreciate it and so does Freddie
24/02/2017
I have been buying from pet planet for some time now great prices and great service Orders arrive promptly and love that I can repeat previous orders
20/02/2017
I just wanted to say I recently made an order with you for the first time ready for the arrival of our new pup. Website very easy to use, brilliant selection of products, and amazing prices . Everything was delivered and correct two days later, and wow, everything is as expected or better. Amazing value for money, and definitely will use nowhere else than you guys now moving forward.

Brilliant. Very happy customer.
17/02/2017
Thank you very much. Your customer service has been fantastic.
17/02/2017
Thanks, always happy to trade with a company like yours. Swift response excellent service.
10/02/2017
Great service and love the loyalty scheme
10/02/2017
Excellent website and service
10/02/2017
Items as advertised good value for money and very good delivery times. Will continue to purchase items from Pet Planet in the future as and when required.
10/02/2017
Love the site everything I need for my westie and the price is right
08/02/2017
Hi!

I am just contacting you to let you know how impressed I am with the speedy service of this business! Every time I order from the website I am astounded by the value for money and quality of the service in which you provide. Thank you and please keep it up!
02/02/2017
Kirsty, Clare and everyone else at Pet Planet

Just WOW. Thank you so much for your wonderful customer service over something that isn't your fault.
02/02/2017
The product was just what I needed and the delivery was quick Cant ask for more
02/02/2017
Excellent service Very pleased with the product
02/02/2017
Easy to use website very happy with service
02/02/2017
An easy positive experience and fast delivery
27/01/2017
Thank you very much:)
You guys are cracking at this customer service:)
27/01/2017
No problems with website delivery or products Very pleased Got exactly what I wanted when I wanted at a reasonable price what more could I ask for
27/01/2017
Great speedy service thank you
27/01/2017
I found the new website easy to understand and always find your company first class
27/01/2017
Just wanted to say how easy and quick I have found pet planet to use over the last few years I have always found it to be competitively priced
17/01/2017
I am very satisfied with the service Ive received from this site
13/01/2017
Excellent Quality I purchased a set of stairs for my rottie as shes getting on a bit and now she can climb up on the bed with ease

I have now priced up the dog food and the prices are much cheaper than ive been paying so i will be back again

Highly Recommended Thank You
13/01/2017
Great value products and excellent service
13/01/2017
Easy to order and great delivery charge and communication
30/12/2016
Superb..
Thanks for the fast respons :)
30/12/2016
Easy to find and use on time delivery goods arrived in good condition
30/12/2016
We have ordered twice from this site love the quality and speedy delivery The last delivery we did have a slight problem with parts missing however Joanna Bissett your Customer Service Advisor sorted the problem out instantly Thank you very much Joanna Will be using this site again as the quality of service was second to none
30/12/2016
The service we received from petplanet was 1st class we live in france and our order arrived in 3 days
30/12/2016
Overall easy to use site and delivery was spot on considering it was in the lead up to Christmas
16/12/2016
Apology totally accepted. Obviously it was disappointing to receive a broken item, but the customer service from you to help resolve the problem has been prompt, polite and nothing less than exemplary, something that seems increasingly rare these days. Thank you once again!

16/12/2016
Kirsty
Many thanks for all your sterling efforts in this matter, it is greatly appreciated.
16/12/2016
Thank you so much.. I really appreciate that someone actually seems too care, thanks you.
I know it's not your fault and again appreciate it..

Thank you so much for your time and understanding..
16/12/2016
I have just spoken with an extremely pleasant young lady who handled my enquiry which was not easy; in a most professional and friendly manner. She is a credit to your organisation and, as I said to her, she's made an old woman very happy. I shall, of course, continue to recommend Petplanet.

16/12/2016
an excellent service
08/12/2016
Received parcel this afternoon, excellent service.??? 5stars.
08/12/2016
Great website found everything I was looking for delivery was fantastic very fast great customer service
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