Online Pet Shop

Customer Service Feedback

A very reliable company you get what you see on the tin and very quick delivery excellent
Excellent prices and speedy delivery good Company to deal with
Excellent service as always
The cat biscuits have arrived quickly and a very reasonable price Thankfully I had signed up for email notifications or I may have missed this deal Will definitely shop again with petplanet
Very well designed and easy to find your way around
I recently used a site i ordered my dog food from after eight days i had not received it i was going to run out of food on the fri and they could not promise delivery when i required it I cancelled my order and placed it with petplanet and it was with me within 24hours what a saviour no starving puppy thank you
received my order yesterday it was only placed on thursday so i am delighted at the speed also everything was well packaged good quality and we are more than happy with the products and service thank you I will definatly reccomend you to my friends and will be using your company on a regular basis Did I mention that your prices are great too
Hi Pet Planet

I've just received my order for, what must be, over 30 items and it was all present and sensibly packed. I'm not used to 'trolley' style shops on the internet, so I consider this a sterling effort!

I have 2 siamese kittens arriving this weekend, so this shop won't be my last by a long shot; you are now my go to pet store.

Thank you
Brilliant, items have been to pets and my satisfaction delivery on time Will use to buy again
Got everything I needed for our new puppy from you great prices and fantastic products Have recommended to a friend who also loves it
great site with plenty of choice and good value for money
Kitty City Fun Cat Play Centre
The item I have received today is awesome and the cats love it
Easy to put together and sturdy
Very efficient site and delivery service I live in France and the variety of dog food and treats is very limited The French dont love their dogs as much as the English I ordered lots of treats and dog food on Sunday 16th March and it was delivered on Wednesday 19th My beloved Jack Russell loves the products I ordered and I will be definitely be ordering more from you in the future Thank you
We like your site and even the pharmaceutical checks in place prior to checkout are explained well and ok to navigate Thanks
I ordered 2 Drinkwell big Dog motors yesterday I was very surprised when they arrived in the post this morning I would like to thank you for your efficient delivery of these items
"Once again excellent service"
ordered a canny dog collar from you recieved today 1st class service thankyou
Its Our First time using pet planet excellent products and prices with orders dispached quickly
Unbeatable value for money best prices I could find very quick delivery not to mention free min spend will definitely buy from you in future Also excellent communication customer service Thank you
fantastic service packed very well delivered very quick thank you very much pet planet 1010
If Only All Online Businesses Were Like Pet Planet!!!

Having bought several items from Pet Planet I can honestly say they are the most delightful people to deal with.

In the case of an exchange or refund, they make the whole thing so easy.No quibbles, just a straight forward, friendly service.
If they say they will carry something out, whether it be returning money to a card or just emailing to let you know about stock arriving or whatever. If they say they will do it, they always do.
All of the Customer Service team are friendly and so obliging.
I can recommend this Company with no hesitation to other doggie people.
Great Products at reasonable prices. This is the place to visit every time!
This item is brilliant bought it for a dog that destroys any toy but has had this since Christmas and it is still intact I would definitely recommend. All her other toys are always left in shreds GREAT ITEM KONG WILD KNOTS BIRD
I've just received my order for, what must be, over 30 items and it was all present and sensibly packed. I'm not used to 'trolley' style shops on the internet, so I consider this a sterling effort!

I have 2 siamese kittens arriving this weekend, so this shop won't be my last by a long shot; you are now my go to pet store.
I like the dog beds very much. More importantly my dogs love their new beds and they are quite fussy ! Also the beds look smart.
"The quick response to my emails added to your excellent customer service I would shop with you again"
My dog has never been in a cage before so I was pleased when he stepped in and made himself at home with no encouragement from me Good service and very good value for money Thank you
Terrific service and very easy to find everything I want
The standard of customer service at petplant continues to be excellent. It is for this reason above all others, I decided to order from you in the first place and will continue to order from you in the future.
Outstanding service and support
"My Order of Large Scratching Post was received on date promised in perfect condition well packaged 2 of our Cats are using it regularly"
Excellent product barking heads dog food excellent service delivery timescale very good
Fantastic service Even with the terrible weather at the moment our order came through on time Thank you
"large dog cage is superb value and does what it says on the tin"
Great site for pet care the urinary vets diet food i buy is expensive from my vets so when i found it on here much cheaper i couldnt believe it Me and my cat are very happy satisfied customers Thanks Pet Planet
Great site and easy to order
"I received my fish tank yesterday and I just wanted to say a big thank you for all your help. It arrived when you said it would (courier extremely polite and helpful) and it was packaged so well that it was no surprise to see that it arrived safely
Thanks again! I am sure I will be placing more orders with your company in the future and will definitely be recommending you"
"Purchased the Adventure Cat Activity Centre excellent value for money my cats love it"
" I am writing to thank you for, not only your excellent service, but
the incredible low price and free delivery.
Having purchased the biscuits from you, on two or three previous
occasions, I will continue to do so in the future"
Ive just received my order today and have to say that everything I was bought was much better than expected Cheaper than high street and very good quality The customer service is fantastic
reasonable prices and excellent delivery service would shop again
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