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Customer Service Feedback

07/09/2016
Brilliant service have found dog items I cant find in the shops Will definitely be ordering from pet planet again
07/09/2016
Thank you very much for responding so quickly to my enquiry.

I'm very grateful for your help and your kind words.

Kind regards to you and the rest of the team at Pet Planet.

07/09/2016
I just wanted to say a big thank you for sorting out the re delivery of my lost order so promptly. I received the order today. Thank you.
07/09/2016
Thank you very much for your prompt reply and excellent customer service.

I will let you know when the replacement has been received.

02/09/2016
I just wish to let you know that I have received my order today well packaged and all items intact. I just wish to thank you very much,it has been a pleasure.
30/08/2016
Garden set arrived today very promtly. Very impressed with the quality and how easy it was to assemble,also the service I've received from you has been excellent.
30/08/2016
I haven't yet used them but would like to say Thank You to Blair for the very helpful Customer Service. I'm very impressed.
30/08/2016
I did search the Internet and you were by far the easiest and cheapest. The two times I had issues with my delivery your customer service team were polite and dealt with the issue quickly and made me feel a valued customer.
30/08/2016
Well I must say what a wonderful surprise. My feedback was honest and hopefully constructive but your reaction far exceeds expectations, thank you. You will be pleased to hear that my feedback on a later order (kennel) will be 100%..

Outstanding customer service, thank you.
22/08/2016
You have been exceedingly helpful and very efficent in dealing with this problem for me. The way this has been dealt with means i will certainly be a returning customer and recommend your company to others for the excellent customer service.

22/08/2016
Positive purchase arrived on time very happy
22/08/2016
Very happy about my products and lots of other dogs have been playing with the toys bought on this website
Very happy
22/08/2016
LOTS OF ON GOING OFFERS quick delivery good product choices everything I require
22/08/2016
As usual excellent service thank you
01/08/2016
Thank you very much Megan that's great, sorted without any hassle, much appreciated.
01/08/2016
Patience is a virtue - it's all arrived safely.

Squirrel has provided much fun and laughter already.

Thanks for the great service.
01/08/2016
Thank you so much for your help! It is much appreciated!
01/08/2016
I think everyone I have encountered by email and on the phone has been brilliant at Petplanet, and have all been so understanding
20/07/2016
Thank you for the great customer service! Will certainly be using you again!
20/07/2016
Thank you for my 2 non pull harnesses for my dogs The service was great and delivery was quick
20/07/2016
Positive purchase arrived on time very happ
20/07/2016
You are a star, thank you so much.
20/07/2016
Thank you for your email and your prompt response and great customer service.
05/07/2016
Thank you very much for your email. It is rather unusual to find such excellent customer service. It is appreciated and I will use your site again to look for items I want.
05/07/2016
Subject - Fantastic Customer Service
I contacted customer services regarding a problem with the top of this cage. They were very understanding and sent out a replacement very quickly!
I only use Pet Planet for all my Dog, Gerbils and Hedgehog's needs.
Fantastic company, great prices and quick delivery :)
05/07/2016
Thank you a lot Michaela you are the best customer advisor I had spoken with ever
05/07/2016
Thank you. Your prompt and professional response is appreciated.
16/06/2016
Thank you. What good service you have provided.
16/06/2016
I must say your customer service is outstanding. I will be ordering a different type of feeder from yourselves, continue to use you as our first choice for things for our cats and recommend you to others because I am so reassured by your excellent customer service.
15/06/2016
Thank you very much for the brilliant customer service! I look forward to future purchases.
09/06/2016
Thank you for your good service and although I have ordered with other companies before .. This is the best one by far the service is excellent.
09/06/2016
Wonderful thank you very much for sorting that out!

The Pet Planet customer service has always been very good.
31/05/2016
Thank you so much for sorting this out so quickly. First class customer service. Will recommend your company to friends.
Thanks again

31/05/2016
Oh my goodness thank you so much
I am so pleased thanks again


31/05/2016
That's fantastic Michaela!
Thanks so much for your help and quick response!
31/05/2016
I spoke to Nicola who has sorted this out and may I say what a very pleasant and helpful person as well as professional. I shall certainly recommend your company. Many thanks again to Nicola
31/05/2016
With many thanks for your quick reply and action.
19/05/2016
Thank you.

You have dealt with the matter to my total satisfaction.
19/05/2016
That's fantastic!
Thanks so much for your help and quick response!
03/05/2016
I'm very impressed with your communication and customer care.
Thank you very much making the online shopping a positive experience
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