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Customer Service Feedback

17/01/2017
I am very satisfied with the service Ive received from this site
13/01/2017
Excellent Quality I purchased a set of stairs for my rottie as shes getting on a bit and now she can climb up on the bed with ease

I have now priced up the dog food and the prices are much cheaper than ive been paying so i will be back again

Highly Recommended Thank You
13/01/2017
Great value products and excellent service
13/01/2017
Easy to order and great delivery charge and communication
30/12/2016
Superb..
Thanks for the fast respons :)
30/12/2016
Easy to find and use on time delivery goods arrived in good condition
30/12/2016
We have ordered twice from this site love the quality and speedy delivery The last delivery we did have a slight problem with parts missing however Joanna Bissett your Customer Service Advisor sorted the problem out instantly Thank you very much Joanna Will be using this site again as the quality of service was second to none
30/12/2016
The service we received from petplanet was 1st class we live in france and our order arrived in 3 days
30/12/2016
Overall easy to use site and delivery was spot on considering it was in the lead up to Christmas
16/12/2016
Apology totally accepted. Obviously it was disappointing to receive a broken item, but the customer service from you to help resolve the problem has been prompt, polite and nothing less than exemplary, something that seems increasingly rare these days. Thank you once again!

16/12/2016
Kirsty
Many thanks for all your sterling efforts in this matter, it is greatly appreciated.
16/12/2016
Thank you so much.. I really appreciate that someone actually seems too care, thanks you.
I know it's not your fault and again appreciate it..

Thank you so much for your time and understanding..
16/12/2016
I have just spoken with an extremely pleasant young lady who handled my enquiry which was not easy; in a most professional and friendly manner. She is a credit to your organisation and, as I said to her, she's made an old woman very happy. I shall, of course, continue to recommend Petplanet.

16/12/2016
an excellent service
08/12/2016
Received parcel this afternoon, excellent service.??? 5stars.
08/12/2016
Great website found everything I was looking for delivery was fantastic very fast great customer service
08/12/2016
I purchased a mega size cat litter tray from you BRILLIANT I spent ever day mopping up from pee escaping from my regular hooded litter tray but this one is big enough for my large boy to move around comfortably Looks good too Would recommend to anyone it really does the trick
08/12/2016
My Box Duvet bed arrived this morning and I am delighted with it You have one very happy greyhound who will be able to stretch out on it and rest his weary bones Excellent product service and price
14/11/2016
Thankyou for your reply. I wish to thankyou very much for your kindness to me in dealing with this matter. Again many thanks.
14/11/2016
Thank you for your prompt response. I am very satisfied with your resolution and will certainly deal with you in years to come. It is a pleasure to deal with you
14/11/2016
I was quite pleased with the retractable lead that I ordered for my dog and I will certainly come back for other doggy items that my dog may
need. Thank you for your good service
14/11/2016
Fabulous website and unbeatable prices I recommend Pet Planet continuously. Keep up the good work
14/11/2016
Website easy to navigate and find products. Goods arrive in good time and no issues with delivery either.
26/10/2016
Hi, thank you for your kind reply....its much appreciated.
I will be happy to give my feedback about your exemplary service.
Many thanks
26/10/2016
WOW that was fast!! Thank you so much.

and I'd also like to tell you how nice the delivery driver from Hermes was.

Have a great day!
26/10/2016
Great company great products Would recommend every time
26/10/2016
Excellent product service and price
26/10/2016
My cat loved it from the moment he clapped eyes on it I was trying to put the roof on and he was trying to get into it
03/10/2016
Very satisfied with my recent transaction
03/10/2016
Good all round service and a great product
03/10/2016
I found the service to be very good and delivery was quick
03/10/2016
Great Service Great PriceGreat Communication With Free Delivery
What More Could You Ask For
03/10/2016
I was pleased to find the items I was looking for were available and that they were competitively priced Natures Menu is preferred by 2 of the feline members of my family and the arrival of the parcel on the day my supply had run out was a great relief
Thank you
03/10/2016
Very pleased with quickness of delivery and contact to let me know when my parcel would be arriving
07/09/2016
Brilliant service have found dog items I cant find in the shops Will definitely be ordering from pet planet again
07/09/2016
Thank you very much for responding so quickly to my enquiry.

I'm very grateful for your help and your kind words.

Kind regards to you and the rest of the team at Pet Planet.

07/09/2016
I just wanted to say a big thank you for sorting out the re delivery of my lost order so promptly. I received the order today. Thank you.
07/09/2016
Thank you very much for your prompt reply and excellent customer service.

I will let you know when the replacement has been received.

02/09/2016
I just wish to let you know that I have received my order today well packaged and all items intact. I just wish to thank you very much,it has been a pleasure.
30/08/2016
Garden set arrived today very promtly. Very impressed with the quality and how easy it was to assemble,also the service I've received from you has been excellent.
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