Online Pet Shop


Customer Service Feedback

20/03/2015
Always a fantastic service only site I use for my dogs
19/03/2015
Purchased dog bed which was good quality and price was excellent will be using your site again
18/03/2015
lovely self warming bed which has been taken over by our Jack Russell who loves to snuggle into it it is now hers
18/03/2015
excellent value for money and delivered on time
17/03/2015
"very good product and perfect service"
16/03/2015
The bunny ramps are great value and brilliant service thank you
15/03/2015
"Great value great products"
15/03/2015
I am a new customer to Pet Planet and found it really easy
to order the Prescription food that my cat now has to have
It was also delivered quickly as for price I found this
very competitive will soon be taking advantage of the free
delivery if you spend more than 39 pound option
15/03/2015
Benjy thinks his new backpack is his latest toy and is as yet unaware that he is relieving me of the duty of carrying all his bits and pieces also caused a laugh taking penguins to the PDSA shop
12/03/2015
"Product ordered and delivered in quick time thank you Our mutt just loves the Beta food we give her and if my wifes cooking doesnt improve soon I may take to eating the mutts grub myself"
07/03/2015
Item arrived today very good pleased with it
very good prompt service thank you
04/03/2015
Was looking for treats for my assistance Dog Tara and it was taking ages to find a company that had treats that were all natural and not just natural I needed them without all the additives most treats have I came across Pet Planet and all the natural treats they had and without the 1020 additives they usually have My assistance dog doesnt normally eat carrots or doesnt unless she really has to but the dried carrots they do here are fantastic she cant get enough of them Because she is a working dog she has to watch her weight so I also came across the treats for chubby dogs which are great and also can be broke into 2 pieces if needed so all I can say is Ty pet planet great stuff at a great price
03/03/2015
Great service from pet planet and my puppy loved her new toys
02/03/2015
"very good seller thanks for the items"
02/03/2015
"Product arrived promptly actually earlier than we expected"
27/02/2015
"Thank you for my order of dog hammock cover and travel water bottle I like the way the hammock folds up into a easy carry case when not in use as does the water container I am very pleased with your quick and reliable service"
26/02/2015
"good transaction great product would recommend"
20/02/2015
Thank you very much for my orders of coop cups and corner litter tray I am very pleased with my items and quick delivery The parcels arrived in perfect condition and left where I stated I will tell my friends about your service
18/02/2015
Easy to find the product that I was looking for with very competitive price
Ordering was easy and arrived promptly and well packaged
Good communication from the seller throughout and I now have a very content dog with her favourite food
Many thanks
13/02/2015
Great service quick delivery and excellent price beta large breed dog food
09/02/2015
This is the second time I have used your website and Im so pleased with the fast delivery accuracy of products described and your fantastically low prices I will be sure to keep using you for all of Ottos requirements thankyou so much
05/02/2015
Great site. Wonderful service. Products exactly as described, ordered Danish Design pet lounger and now have two very contented Labradors' sleeping soundly.
04/02/2015
"Great website reliable with every purchase thanks for your great service"
30/01/2015
I would just like to say how impressed I am with the customer service I received today. Having had to report a broken item, I was very happy with the way the situation was resolved and how quickly I was put through to the right department. Since I am a new customer I can definitely tell you I will be using your website again and recommend it I will shortly be sending a photo of the broken item, But I just wanted to say, Thank you.
23/01/2015
The cosipet coat I ordered was delivered on time For the price it is of good quality and my dog Maisie will wear it as it has press stud fastenings and not velcro. Good quality and service.
22/01/2015
I wanted to comment on my recent purchase and customer service.
I bought the wrong dog crate in error then spoke to an assistant I found her to be exceptionally helpful I returned the cage and the correct one was delivered promptly the very next day and the previous one collected there and then Petplanet is a fast reliable organisation with what I describe as exceptional customer service. Thank you a very satisfied customer.
20/01/2015
Excellent service ordered every thing for my new puppy on Sunday arrived today will defiantly be ordering again just got to wait for puppy to arrive on Friday
20/01/2015
Absolutely fantastic Ordered over the phone with a very friendly helpful lady Paid the 299 and my order was here by the following lunchtime Excellent prices excellent quality Very impressed Have already recommended to friends Many thanks
20/01/2015
Excellent customer service I highly recommend this website will shop here again.
19/01/2015
I have used your company twice now and found the service to be first class and will be using it again when we need more food and would certainly recommend you to other people
19/01/2015
"all my past orders have been on time and are a1 value for money this site is a reg now for all my dog needs great service"
16/01/2015
"Ordered the large plastic pet crate Excellent value for money extremely prompt delivery very helpful staff when I phoned up to place the order the staff immediately pointed out there would be an administrative fee to be honest if i had asked how much it was i would have gone ahead anyway However when i did have to call back with a query the staff were extremely helpful
Overall a very positive company I will be using them again"
05/01/2015
Ordered several items I was not happy with the overall condition my vet mat came in I contacted their customer services via email and was dealt with speedily and professionally with a positive outcome. I am more than happy to come to petplanet as my first port of call for all pet items feeling confident in their products and customer services Would definitely recommend to family and friends. Well Done Pet Planet.
01/01/2015
Items were delivered quickly and efficiently easy to use site epic puppys safe and sound many thanks
31/12/2014
Thank you for your speedy service in dispatching my order my staffy loves jwb products and can always depend on your excellent service
19/12/2014
I am extremely pleased with my purchases especially the fleecy dog bed my little pug loves it Quick delivery as well would highly recommend pet planet
17/12/2014
The crate has arrived, a day early, and I am delighted with the quality - better than the larger one I bought elsewhere and much cheaper.
16/12/2014
"I felt it was important to congratulate you on your excellent Customer Service I had a problem with one of the items on my order and this was dealt with immediately and efficiently"
16/12/2014
I have had several items from this site now and I have always been very happy with the products are importantly the delivery service is excellent.
16/12/2014
I am very satisfied with this company and will certainly use again recommend to a friend. Excellent service all round Thank you and Merry Christmas.
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