Online Pet Shop

Customer Service Feedback

We have a young puss who will not stay indoors or use catflap she has been sleeping under a plastic tub so as winter is approaching we have bought from you the small dog plastic kennel with the clear strip plastic door and she loves it she is so happy in it we have warmed up the inside with a cat tunnel from you and she is one happy puss.
I think you are a brilliant company and am impressed with the products offered and the prices and excellent delivery and of course your website
Items ordered were as described and were delivered promptly will definitely order our next batch of Dog Food with PetPlanet excellent service thanks again
"The service was quicker than I am used to"
"it was my 1st order it was a large scratching post and I am very pleased with the product"
Very happy with site and price
My first purchase with PetPlanet was for a large Barkshire wire cage It arrived within two days its exactly what we required our dog took to it straight away The delivery customer service for a small query was excellent Will definitely use this site again
Many thanks
"Well priced fast delivery no complaints What else could you ask for"
"Ordered car crate dog bed and 12kgs of puppy food on Thursday morning opted for 299 faster dely to receive goods the next day thrilled with quality it puts other retailers to shame The car crate was excellent quality and a really good price Im sure our new pups will be happy in it Will definitely use Petplanet for all our pet requirements from now on"
Delighted with the products received Great value excellent quality Goods delivered quickly Will definitely be using Pet Planet again Highly recommended
"Excellent prices I will be telling friends"
"Good selection of items at very good prices Very impressed with low shipping rates to Scotland which some other suppliers charge an extortionate amount for"
Excellent price and fast delivery I have found that you have a good choice of products with a good price too
"Brilliant service fantastic half price dog beds Thrilled"
Dear all
I don't usually make a habit of emailing companies after I have received goods that I have ordered BUT on this occasion I am.

This is because I would like to say "thank you" not only for the well packed and promptly delivered dog beds I ordered but because the quality of the said dog beds is outstanding! AND better still they were half price!

Just wanted to give you a big thanks from me!
First class product at great prices with a huge variety of products to choose from also a good delivery service I use this site all the time and have never been disappointed
"everything fine quick delivery"
"I was very pleased with the medium size cage the rabbit really loves it he sleeps in it at night I will keep looking on your web site for anything my rabbit needs"
Very impressed with speed and packaging of our order Many thanks
"I have used pet planet on two occasions now, everything was in order it was despatched quickly and when Grendel is getting low on food stock again, I will be back. I suppose that is as good a reference as you will ever need"
"The order has arrived today, I am very impressed with the speed and quality of goods ordered. Thank you"
Found automatic feeders great for our two cats
Thanks for the quick delivery of my assorted goodies for foster cats and kittens Always excellent service
Really easy to shop for pet products Saves going round all shops looking for products Also it saves carrying heavy products such as pet litter and dried pet food
Am so happy that I found this site Not only is it easy to use the prices are excellent
"Excellent service"
Arrived quickly and in perfect condition Very easy to order and all products are all good quality and value for money
"great products and fast delivery
Great prices and products always good delivery times
I have 8 Persians and petplanet is my one stop shop
I havent found any better out there
Great site prices are great and delivery excellent used to get special food for our dog from the vet until i checked prices online and saved a bundle of money using petplanet would definatly recommend to anyone
best company I have ever dealt with on the internet
"the best supplier I have ever dealt with on line very pleasant and nothing too much trouble"
"You cant beat your amazing prices anywhere"
Love your site easy to find what I was looking for and discovered items Id never even thought of
"Will be using this site again good value"
"Thank you for the very prompt delivery of the last 2 orders. The puppy front pack carrier is excellent and my miniature poodle puppy aged 11 weeks really enjoys being snuggled and carried inside and means she can go to all the other trips that my other 2 poodles enjoy. This is really comfortable to wear and leaves me hands free. The vet bed that I ordered for my diabetic dog is excellent quality and means he has a comfortable bed and not a problem to wash if he has an accident which unfortunately is one of the side effects of the diabetes The diabetes has also caused quite a lot of weight loss so the vet bed is really cosy for him as his bed"
"I just wanted to say I received my items today great price great service and I know my new kitten will love them and hopefully leave my furniture alone"
"Just wanted to let you know you guys did it right, Well done. I was previously using another vendors site for my pet food orders. They updated their site and horribly overcomplicated it. It used to take me up to 30 mins to be able to place an order. Using your previous purchases option Im now able to do it under 60s Keep up the good work"
I have a Chocolate Labrador that was 5kg over weight so my Vet recommended Hills Metabolic Prescription Diet food and it worked so well that he has slimmed down to 35kg in 4mnths The weight loss has to be monitored by the nurse at our Vets that is free and my dog is so energetic and slender I have recommended it to 6 other people Thank You for your quick service You are the cheapest I have found too
My 3 cats have great fun in the play centre
I would certainly recommend it Great value for money and so easy to assemble
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