Online Pet Shop

Customer Service Feedback

Thrilled with my purchases Excellent prices WAY cheaper than the High Street AND other online sites Opted for 24 hour delivery and items all arrived in good condition by lunchtime the following day good going for my village location
Thanks to all at Pet Planet
Great products great prices quick delivery one of my favourite places to shop for my pets
First time dealing with Pet Planet and found the web site easy to peruse the prices most competitive and for the goods we wanted far cheaper then others and with excellent quality
Will certainly use them again as our new puppy grows
Received promptly and assembled in less than an hour, very easy. My intention originally was to buy the wood and make a kennel but at this price it was a no brainer. I have made the entrance a little smaller and insulated inside for warmth in winter. Since it was built we have had horrendous weather and the kennel has easily withstood it, totally dry inside.
great value for money quick delivery good service
"Quick service even at Christmas time"
The cat climber is good and my cats enjoy it
Great place for all my pet needs at fantastic prices what more do I need to say
Everything you find on this website is such good quality
and amazing value for money I cant recommend
this website enough Also very quick delivery I wouldnt
shop anywhere else after shopping in here
just a quick message to congratulate you on your outstanding products ..... also your delivery is exceptional and probally the fastest ive encountered .
im now waiting for my second part to kitty city; tunnel tower; and I will then be purchasing a third part which will be the kitty city bed and hopefully more parts after that and whats so great about them you can construct them in any way you want,and they are so inexpensive anyway many thanks for your excellent service and I look forward to buying many more products from petplanet
many thanks
Thanks for your great service and have recommended you to some friends.
We will use you again
This company is truly outstanding The level of customer care is surprising When I say you can trust them you really can and you will not find this with all online companies I am so pleased to have chosen this company to deal with and will continue to give them my business
Excellent seller well packaged and swiftly deliverd PetPlanet definitely recommended First class
I ordered the Barkshire medium dog bed for my Jack Russell Millie Delivery was very quick even though it was Christmas and she loves it Many thanks
got my purchase delivered very fast very happy with all aspects of my purchase so will obviously buy from petplanet again cheers guys
Just to say that I am very pleased with the service and delivery of my order of James Wellbeloved Cat Adult Turkey 10kg. I would certainly use you again and recommend.
We have two German shepherds and on the advice of our vet started feeding them Royal Canin They both love the food and the older dog is in better condition since we made the switch and his skin has greatly improved Our twelve month old has been fed nothing but Royal Canin and is sturdy alert and active To our surprise buying from Pet Planet has made buying this superior food affordable and delivery is fast and saves having to lug heavy bags home Like our GSDs we are very satisfied
Kingpets Hamburger Bed.
Lovely dog bed for the pooch Very well made and a really great price
Excellent value very pleased with the item good quality sturdy construction
This was the first order placed with your company Very impressed with the website and the service was outstanding All the products ordered were great value for money
Great bestest around
Once again very pleased with purchases and service
received my order today at twelve oclock excellent packeging and very fast delivery paid for express ordered it thursday no issues at all aquarium is realy well made aquael 80 classic the equipment it comes with is also very good quality so thanks for great service
Good value and fast service
I have used this site a few times now and every time the delivery arrives quickly and well packed I would recommend this site to anyone
Placed order on quite few items arrived quickly packed well and a very good price brill will be using again 5 stars
Great pet store Fabulous and very helpful lady at the end of a phone if you need her and standard rate telephone calls What more do you need Thanks pet planet Millie and I love you xx
From ordering to delivery has been great and quick Cats love the scratch posts THANKYOU FOR GREAT CUSTOMER SERVICE
Excellent value quick delivery and would highly recommend Thanks
All the individual items were totally satisfactory, my only comments would attach to the level of service which was truly excellent. The good arrived as expected, packaged satisfactorily and best of all when I reported a fault with one of the items, the Clix Pro Treat Bag, the response was courteous, apologetic and a replacement was sent out immediately. I was very impressed and thank you all. I would certainly return!
Very happy with excellent prices
Excellent I always find what I want Very quick delivery and value for money
I just want to say thank you for your brilliant service! Little Basil loves his new bed!
Very happy with the products great delivery time all in all excellent service thank you would use again
Hi Petplanet
Just received my first order from you and would like to say that I was very impressed on your service
I found just what I was looking for and didnt have to wait too long to receive it
Will soon be ordering again
very good service fast delivery thank you
Many thanks the bath has arrived, and we are delighted with it. I suffer with osteo arthritis, and need a new hip. We plan to fit this into our present bath. Thank you

Thank you Pet Planet Ordered items for express delivery and arrived as promised Very happy with products
The website is easy to navigate round lots of things for sale great prices
Just like to say thank you for my tube lights great packaging on a delicate item arrived safe and sound and now in my tank lighting up my fish thank you again

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