Our Delivery Charges
We offer FREE DELIVERY on all orders over £29 and charge a standard £3.99 for delivery on smaller orders. Unlike many other online companies we do not add any weight surcharges or variable delivery charges for UK mainland addresses.
Read more …
Price Promise
Due to our size we are able to buy on the best terms available and pass on that benefit to our customers by offering the keenest prices on the Internet. We check competitors’ pricing regularly to ensure this is the case (but with over 5,000 products and competitors changing prices this is an unending task!) so:
If, within 14 days of making a purchase at petplanet.co.uk, you are able to show that a product you have purchased from us is available (in stock and available at equivalent delivery speed) from another website* at a lower delivered price (i.e. including shipping charges) then we will
credit the difference back to your card
OR
Offer you a credit for double the difference off your next order
To claim a “Price Promise” credit email info@petplanet.co.uk with the subject field “Price Promise” quoting your order number and with a link to where you have found the product available cheaper online. The Price Promise does not apply if we discover that the competitor website does not in fact have the goods in stock and/or cannot deliver within the timeframes quoted.
You may only claim a Price Promise discount once against any specific product: let us explain why ... In the vast majority of cases we will amend our price to match that of the competition on an on-going basis. There may however be times when a competitor has found a 'grey market' source for a product that we are not comfortable to use or that a competitor has made a mistake in product pricing. In those instances we would rather you tried sourcing from another site (and find out if they really deliver as promised) than move our ongoing price to an unsustainable level.
* Excludes ebay, closing down or clearance sales and petplanet.co.uk itself (we cannot give refunds retrospectively for new buying advantages or supplier deals that we pass on to our customers). Also excludes veterinary medicinal products where for the safety of your pet we have a qualified professional check all orders to ensure suitability for your pet.
The UK’s Favourite Online Pets Shop
Many Internet companies make unsubstantiated claims to be ‘the largest’ or ‘the biggest’ or ‘the best’: these claims are normally justified by hearsay, misunderstanding or simply wishful thinking! At petplanet.co.uk we like to do things a bit differently so we are happy to share some data with you (this information is automatically updated every 24 hours to ensure accuracy and transparency);
+ Number of registered members: 603,267
+ Number of products in stock and available for immediate despatch: 8,983
+ Number of customer product reviews posted: 23,720
(read our customers’ reviews …)
+ Orders Despatched within 2 working days: 94.2%
(read our delivery terms …)
These facts are some of the reasons why we believe we are “The UK’s Favourite Online Pet store”… but you don’t need to take our word for it.
Petplanet .co.uk is consistently ranked as a ‘Top 10’ website by Hitwise (the world’s leading online competitive intelligence service). No other online pet product retailer appears in this top 10 list.
