Making a claim is easy:
Step 1 – Make sure you have your pet insurance certificate
Step 2 – Click the appropriate link below and print the relevant claim form
Step 3 – Complete the form (together with your vet if claiming for veterinary fees)
Step 4 – Post your form to us at:
Planet Direct® Pet Insurance – Claims Department
Great West House (GW2)
Great West Road
Middlesex TW8 9DX
- Boarding kennel claim form
- Death claim form
- Holiday cancellation claim form
- Loss claim form
- Pet travel claim form
- Vet fees claim form
For a claim form for third party liability, please phone customer services on 0345 070 3425
To open the claim forms you will need Adobe (Acrobat) Reader; you can download this for free at www.adobe.co.uk
To save the claim forms to your computer, ‘right-click’ and select ‘Save Target As...’.
Or call our claims line on 0345 070 3425.
Planet Direct®, a trading name of Petplanet.co.uk Limited, (Registered Office: 5 Kingsthorne Park, Houstoun Industrial Estate, Livingston, West Lothian, EH54 5DB) is sold, insured and administered by Allianz Insurance plc (Registered in England 84638. Registered Office: 57 Ladymead, Guildford, Surrey, GU1 1DB). Petplanet.co.uk Limited is an Introducer Appointed Representative of Allianz Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Petplanet.co.uk Limited is not part of the Allianz (UK) Group. Email: PlanetDirect.firstname.lastname@example.org.