At PetPlanet.co.uk we are committed to giving you the best possible products,
prices and service.
Should any product purchased from PetPlanet.co.uk be found to be faulty, damaged in transit,
or differing from the description given at the PetPlanet.co.uk
website then we will be pleased to arrange to either refund or replace the
product at the discretion of the customer. All returns must be notified to
PetPlanet.co.uk within 21 days of delivery of the product.
In the event of a customer purchasing an item from PetPlanet.co.uk mistakenly
and through no fault of PetPlanet.co.uk, we will be pleased to replace or
refund the item provided that the original item is returned to
PetPlanet.co.uk unused and in saleable condition. In cases where the
customer is either unable or unwilling to arrange return carriage after
mistakenly purchasing a product, PetPlanet.co.uk reserves the right to
charge an uplift fee to cover the cost of employing a courier company to
collect the item from the customer. In cases where an order
is returned, we reserve the right to retain the cost of the outward
This does not affect your statutory rights as a consumer.
To arrange to return a product or for further information about returns or refunds please e-mail
us at firstname.lastname@example.org
or telephone us on 0845 345 0723.