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Our Achieved Despatch speed

Our delivery performance in the last seven days as at 07/11/2009 = 94.2% of orders despatched within 2 working days* of order being placed

Our Standard UK Delivery Service

For orders placed on-line, delivery is free on all orders over £29.00 and we do not apply additional charges for larger, heavier orders (we have recently scrapped all weight surcharges!).

For orders below £29.00 (or orders placed over the phone) we apply a £3.99 processing and delivery charge.

Normally, unless otherwise notified at the time of placing your order, orders are guaranteed to be despatched to you within 3 working days* (see our Delivery Promise below).

The vast majority of orders are despatched using couriers on a next working day delivery service for UK Mainland (excluding Highlands & Islands). In exceptional cases (e.g. extremely bulky or heavy orders) an alternative courier may be used who guarantee delivery within 2-3 working days. Smaller items are sent by standard Royal Mail postal service (Note: although this means they may take a little longer to arrive, it eliminates the need for you to wait in for a courier).

For clarity: the time taken for the goods to reach you is the sum of the time taken for us to despatch the goods plus the time taken for the courier/post to deliver to you. In the vast majority of cases this means goods are delivered to you within 3-4 day working days*.

Our Express Delivery Option

We offer an Express Delivery service for an additional charge of £3.00. Orders placed on this service before 12:00 on a weekday are guaranteed to be despatched the same working day* on a next working day courier service. If placed after 12:00 on a weekday, these orders are guaranteed to be despatched before the close of the following working day*.

Orders less than £29
(& Phone Orders)
Orders Greater than £29
Standard Delivery
3-4 working days
£3.99 FREE
Express Delivery
Next working day if placed before 12:00
£6.99 £3.00

Our couriers deliver between 8am and 6pm.

Our Delivery Promise

Normally, unless you are notified of an expected delay at the time of placing your order, if your order is not despatched by us within 3 working days* then we will apologise, refund the carriage charge in full and offer you a £5 credit against your next order.

International Orders

We are able to ship most goods to some International (and non-mainland UK) locations; but as delivery costs vary greatly we will need to provide you with a specific delivery price quote (based on the goods you would like to order and your location). Please email us directly with any queries on international shipping charges to info@petplanet.co.uk and title your message “International Order”

* “Working Days” are defined as Mon-Fri, excluding Public Holidays

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The UK’s favourite online pet shop

Great customer service, honest product reviews, guaranteed best prices ... no wonder we are the UK's #1 for Pet Supplies!

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