Our Achieved Despatch speed
Our delivery performance in the last seven days as at 20/11/2009 =
92.7% of orders despatched within 2 working days* of order being placed
Christmas Delivery Service
Last order dates: To guarantee delivery before Christmas, UK customers should place their order before 12 noon on Thursday 17th December on our Standard Delivery service, or before 12 noon on Friday 18th December on our Express Delivery service.
Our Standard UK Delivery Service
For orders placed on-line, delivery is free on all orders over £29.00 and we do not apply additional charges for larger, heavier orders (we have recently scrapped all weight surcharges!).
For orders below £29.00 (or orders placed over the phone) we apply a £3.99 processing and delivery charge.
Normally, unless otherwise notified at the time of placing your order, orders are guaranteed to be despatched to you within 3 working days* (see our Delivery Promise below).
The vast majority of orders are despatched using couriers on a next working day delivery service for UK Mainland (excluding Highlands & Islands). In exceptional cases (e.g. extremely bulky or heavy orders) an alternative courier may be used who guarantee delivery within 2-3 working days. Smaller items are sent by standard Royal Mail postal service (Note: although this means they may take a little longer to arrive, it eliminates the need for you to wait in for a courier).
For clarity: the time taken for the goods to reach you is the sum of the time taken for us to despatch the goods plus the time taken for the courier/post to deliver to you. In the vast majority of cases this means goods are delivered to you within 3-4 day working days*.
Our Express Delivery Option
We offer an Express Delivery service for an additional charge of £3.00. Orders placed on this service before 12:00 on a weekday are guaranteed to be despatched the same working day* on a next working day courier service. If placed after 12:00 on a weekday, these orders are guaranteed to be despatched before the close of the following working day*.
