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Customer Service Feedback

29/01/2020
Very helpful thank you
29/01/2020
They were extremely helpful and superb customer service I had an issue with one of their products and they sent me a new one within a few days I would definitely buy from them again.
24/01/2020
Thank you for your efficient & helpful response,itís much appreciated.
I do appreciate you being so efficient in sending me a replacement cos many compís arenít these days.Iím a huge fan of habitrail & yourselves,pet planet.Like I said,I love buying all my Furbabies goodies from your site cos Iím always v.impressive by pet planets variety & competitive prices.So I was hoping youíd sort this promptly for me & you have! After being so disappointed on receiving this faulty hammy home,your exc service has now restored my faith in pet planet! So Iíll def continue to be a loyal customer. Iím so grateful for your prompt service in sorting this problem.
20/01/2020
The bulb planter I ordered arrived far quicker than I expected it to particularly as it was the week before Christmas
20/01/2020
First rate service Fromm ordering to very fast delivery excellent service
20/01/2020
Excellent quick delivery goods very good Christmas presents apart from the hemp bed which was for the rabbit she loves it.
Had a query about the vet beds which was answered.
So very pleased hope the pets will be too.
20/01/2020
Customer service was amazing I had gone over the 30 days policy and they told me since it was christmas and people are busy that they usually give people a little more time to return items Very impressed with such understanding service a rare find these days
20/01/2020
Thank you very much, and can I say what excellent customer service.

If only all companies were so helpful
13/01/2020
Hi Gemma,

Thank you.

You are a real asset to your company.
You restored my faith in Pet Planet. I was going to cancel my order I made today,
but following my conversation with you I am going to go ahead with it.

Thank you very much and have a great evening,
13/01/2020
I just wanted to say a huge thank you!

The replacement product arrived today - which is much quicker than I expected!

I really appreciate how quickly you rectified this issue for me. Your customer service exceeded my expectations - the fact I originally had a faulty product is a distant memory!
09/01/2020
First of all I would like to point out that the after-sales service for this wheel is exemplary and many multinational companies should take exemplary, especially their professionalism because we received our first wheel very quickly, however, several parts were broken during transport but once the photos sent a new wheel was sent to us in replacement given the number of broken parts and in the end a wheel fitted shortly before Christmas came to fill our living room. However, it takes training for your cats to practice losing weight by doing like hamsters. For the moment, it's progressive with our male, he sometimes goes there by soliciting him with a laser beam. But for the moment the female is not going there. We're in no rush. Many more thanks to the team behind PetPlanet, you are people with a huge heart and exceptional pros. Finally, I can only recommend this wheel to everyone who has an overweight cat and wants to keep it as long as possible with him and in good shape.
02/01/2020
Thank you for your excellent customer service as a whole team.
Very much appreciated xx
19/12/2019
Thank you once again for resolving this in a courteous and timely manner .
19/12/2019
That's great, thanks again.
19/12/2019
I would like to thank you for your prompt response and making the process easier for me regarding the faulty item.
I have recently started shopping with you & apart from this purchase, I am delighted with the other purchases that I have made & I will continue shopping with you
19/12/2019
I have received the replacement carrier and would like to thank you for your speedy and efficient service . I look forward to dealing with petplanet in the future.
19/12/2019
Thank you for your quick reply and sorting out the refund. I appreciate your help and assistance regarding my problem I had
13/12/2019
Excellent quick delivery goods very good Christmas presents apart from the hemp bed which was for the rabbit she loves it
Had a query about the vet beds which was answered
So very pleased hope the pets will be too
13/12/2019
Wow what amazing customer service! I didn't even have to get in touch. That's wonderful thank you.
06/12/2019
Many thanks Gemma. I will certainly be shopping at Pet Planet again, as the experience of dealing with my complaint was impressive.
06/12/2019
Thank you for such good customer service
03/12/2019
Thank you for your prompt and helpful customer service, it is much appreciated.
03/12/2019
Excellent quality product. delivery service excellent would recommend PetPlanet
25/11/2019
Thank you very much for the way that you have dealt with my problem.
25/11/2019
Order arrived safely very happy with purchase thank you for your brilliant service
20/11/2019
We received notification that our delivery had not been left as we weren't in - we were! I rang and spoke to JOANNE incredibly helpful. One swift phone call from her to catch the driver and despite us being informed by DPD our delivery would not occur until Monday, it actually arrived within 1/2 an hour. Thank you from us, from our hounds; their food was running out - Monday would've been a close call;. Joanne saved the day and represented Pet Planet well.
20/11/2019
I've just received my order, I'm really pleased with the cage fantastic price and great quality.
Thank you I will definitely pass on your web page and info to my friends and family
11/11/2019
Brilliant company and great value products too
11/11/2019
Dear PetPlanet Customer Service,
Many thanks for the Voucher, safely recovered.
We will have great pleasure spending it with PetPlanet, shortly.
As always,
11/11/2019
Again my thanks Shona. You didn't have to do this but your company integrity is appreciated. Apologies accepted.
31/10/2019
Thank you very much Kirsty. Have to say Pet Planet customer service has, thankfully been the polar opposite of Yodel's and it's much appreciated
22/10/2019
I would also like to take this opportunity to thank you for the excellent customer service I have received not only for this case but also for the other faulty item I received.

Both cases were resolved in an extremely polite and professional manner and I would have no hesitation placing further orders with your company or recommending you to other pet owners.
21/10/2019
Brilliant service
08/10/2019
This is one of the best online companies I have ever shopped with Good all round service
08/10/2019
I have had the email confirmation now - thank you. I would also like to thank you, Gemma and Shona who dealt with helping with my faulty item. I am very impressed with the service
03/10/2019
Must say you all are very kind and very professional. Thanks Joanna for all
18/09/2019
Great products and quick delivery
17/09/2019
Thank you for such great customer service I'm happy to leave fabulous reviews for pet planet and will happily purchase from you knowing what a pleasure it's been
09/09/2019
I would just like to say thank you to Gemma who helped me with resolving a problem. She was very efficient in sorting out the problem. Going through my options and organising a replacement for delivery. All done with great speed. I received my new crate today. I'm very happy with the customer service I received and will definitely continue to shop with pet planet. Also Gemma has great customer service skills and a lovely telephone manner. Thank you once again.
09/09/2019

Many thanks Shona
Order was delivered yesterday (Friday 06.09.2019) Very much appreciate your prompt and excellent service
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