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Customer Service Feedback

20/03/2019
Thank you very much for resolving this so quickly, we will certainly be using you again in the future.
20/03/2019
Thanks for the quick replies and sorting out a replacement. Much appreciated. Iíll be donating the incorrect bed to the local cats and dogs home.

Thatís very kind of you
19/03/2019
Thank you for sorting out a replacement for my damaged item and dealing with this in a professional manner. It is very much appreciated.
Best Regards
19/03/2019
Have had all my dogs food and denta sticks and now she has the meat pouches, our dog is spoilt and very healthy, we have been shopping at PETPLANET for over 4 years, great value and 5 service,just ordered Roxys next 2 months supply, one very happy dog and customer.
19/03/2019
Prompt and efficient service No complaints whatsoever
12/03/2019
Brilliant and easy to use
12/03/2019
That is fantastic news - thank you very much for the impressive customer service. Things can always go wrong, but it is the way they are dealt with that is the key thing, and you have been very efficient and understanding

I really appreciate it
06/03/2019
Thank you for making the reorder and delivery of the item straightforward, I greatly appreciate your help in resolving this matter along with your great customer service.
05/03/2019
I have bough many items from Pet Planet and this is the first time I have received the wrong item. Always your service and delivery are excellent. Again many thanks.
05/03/2019
Goodness me what a quick response. Thank you so much. I will definitely be ordering from you again.
01/03/2019
This is the first time I have used this site and shall be pleased to use it again Many thanks
01/03/2019
I have used your website several times now and have found what I wanted easily Payment was straight forward and delivery is very good too
01/03/2019
The order arrived promptly and in good condition
01/03/2019
Fast service good value
27/02/2019
Thanks Debbie. Excellent service. Thanks again
26/02/2019
Many thanks for dealing with this so promptly. Again, great customer service from Pet Planet.
25/02/2019
Many thanks for your excellent customer service it's really appreciated.
25/02/2019
Thank you so much for getting back to me so quickly. The replacement scratch post arrived this morning, with all necessary parts.
I really appreciate your great customer service and my 3 cats love the scratch post.

25/02/2019
I received the replacement product on returning home today. I would just like to thank you for your prompt and excellent customer service in dealing with this.
25/02/2019
Would just like to say a massive thank you for my replacement cat scratcher, It arrived this morning brilliant customer service again massive thank you

18/02/2019
Good site. Reasonable prices.
18/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend Petplanet. Prices good too.
13/02/2019
Thank you! Your customer service is absolutely excellent.

13/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend. Petplanet Prices good too
13/02/2019
I wanted to thank you for the efficient way my order was dealt with Amazing service I shall recommend you highly to my friends and family Thank you
13/02/2019
Thank you very much for your excellent customer service.
13/02/2019
I want to say how REALLY HAPPY and Pleased I was with my first order from your Co. Your communication, delivery and packaging was great. I really hope to be a regular customer. Can you please ensure that you communicate this to your superiors and team.
06/02/2019
Hello, thank you so much for your help. I will definitely continue to order from you.
05/02/2019
Ordered 3 bags of dog food received in 3 days saved my order and easily reordered Prompt service well done
05/02/2019
Lynsey, thankyou for your help, outstanding customer service which I really appreciate.
29/01/2019
Found lots of things for both my dogs and my chinchillas will buy from this company again great communication and delivery too.
29/01/2019
I'm a Eukanuba Breeders club member and I'm highly satisfied with the service from Petplanet I have had outstanding service from Gemma on a regular basis she is very polite courteous and is a real credit to the Company couldn't wish for better all very much appreciated

29/01/2019
Thank you so much for your very fast reply.

We have been a customer of yours for quite a few years now, and have always found all our many items from you first class, as is your customer service.
I think it is the first time ever we have received anything damaged which is highly commendable and I greatly appreciate your action to rectify this present issue.

Many many thanks.
29/01/2019
Excellent service and customer care
29/01/2019
Having managed to order the something in the wrong size greenfingers could not have been more helpful in sorting it out
The original item has already been collected and there is a replacement in the right size already on the way Brilliant
29/01/2019
Thank you for the coupon too, that's great customer service and I'll recommend you to friends!
28/01/2019
Thank you so much Debbie.

There's absolutely nothing more you could have done to help me with my order. You were so kind, caring, and patient - my family would applaud you!

I'm so delighted and excited about the prospect of being able to have a cat for the first time since my husband died in 2005, I'm just overwhelmed.

Thanks again for understanding
23/01/2019

I'm very grateful for the way everyone at Customer Care has handled the issue so quickly and in such a customer-friendly way, and I look forward to continuing shopping with you.
22/01/2019
Just a quick not to let you know the new pipe has arrived this morning, thank you very much for your quick response and immediate replacement, I will now be giving great feedback for such great customer service etc, will be happy to buy off you again in the future
21/01/2019

Thank you Jennifer for dealing so promptly with this matter. I have a confirmation email that the package will be delivered tomorrow.
Many thanks again - excellent customer service.
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