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Customer Service Feedback

14/04/2017
Many thanks Joanna - this has been a very good customer services experience.
14/04/2017
Thank you very much for your effort to resolve this matter. Its my first order from you and despite that delay your attitude is exceptional. I really appreciate that, thank you once again .
Have a nice day
14/04/2017
Thanks all round quick and easy purchase and delivery, good price, looks good but most of all my lovely rescue greyhound loves it. She went straight into it. She deserves the best so as soon as this bed is worn out, she loves sleeping, l shall be back for another

Many thanks on behalf of my greyhound
14/04/2017
Customer service is excellent very helpful and friendly
14/04/2017
Great site. Highly recommended. Helpful staff. Very fast delvery. Everything you could need for your pets.
14/04/2017
After a very difficult order which failed to arrive after two weeks the staff pulled out the stops to get it to me asap
31/03/2017

Hi. Thank you for your help today, Gemma.

It's very much appreciated!
31/03/2017
Thank you so much. What a refreshing change to find a company that listens to its customers.
31/03/2017
Thank you for your excellent service. My order arrived promptly as promised, well packed and delivered by a first class Carrier. They gave me an exact time for delivery within a certain hour and the order was on my doorstep waiting for a signature at the beginning of that hour saving any unnecessary time wasting.
Well done Pet Planet your website is brilliant and easy to use as are your ordering and delivery methods. The Carrier used is the best. On the whole a first class service all round.
Many thanks
31/03/2017
Excellent service from Pet Planet as always
31/03/2017
A very good and efficient response to my order and delivered very quickly
28/03/2017
Thank you Yvonne, all arrived this morning as promised,
You are a star and a credit to the company

24/03/2017
Your customer care is exemplary. Thank you so much.
24/03/2017
It was the first time I bought on this site and it wont be the last one Very pleased with the experience
24/03/2017
After buying dog food from Pet Supermarket for two years I have switched to Pet Planet Love the loyalty points but getting my order in 2-3 days is great I have five dogs and do not drive so ordering online is a great option and getting my order quickly is a blessing Thanks so much
15/03/2017
Thank you so much for sorting this out so quickly for me! Will definitely recommend you and give positive feedback about you and your company.
15/03/2017
Thank you the parcel has arrived with parcel force, no problems whatsoever and delivered in perfect condition. Thank you for your help. I have no problem ordering in the future.
15/03/2017
Excellent service from Petplanet very fast delivery and the prices are amazing Buy all your pet products here and save the hassle of shopping and empty shelves
15/03/2017
Pleased with product arrived quickly, very good communication from petplanet, kept up to date with delivery time dispatch. Would buy from again without any hesitation. Thank you
15/03/2017
Every thing was so easy to order and person other end of the phone was very helpful I will be using your co more and more in the future
06/03/2017
That's great thank you Yvonne fantastic service - will be using Pet Planet
06/03/2017
I had to ring customer service as my items were damaged on arrival. They were pleasant and professional and I am very satisfied with the outcome. Would not hesitate to recommend you to friends.
06/03/2017
Hi Yvonne,

I just wanted to say a big thank you for handling my issue so efficiently, politely.

I run my own business and I would be proud for my customer service team to handle a call in such a manner.

Thanks again and I send my very best.

27/02/2017
I had to ring customer service as my items were damaged on arrival They were pleasant and professional and i am very satisfied with the outcome Would not hesitate to recommend you to friends
24/02/2017
Thank you so much for your reply! I was refreshing to hear such a refined and polite response! We're so not used to it in the US!


24/02/2017
Thank you very much. The wheel arrived well packaged.
My hamster is in 7th Heaven!!
24/02/2017
I am French and I reside in France I did not find at all the article I was looking for on a French site or even on the French site of Amazon so I found your English site on that of the manufacturer and I Thanks to PAYPAL I was able to place my order on your site the purchase was a little more expensive because of the money exchange but I am delighted to have been able to find my article and to know your site
24/02/2017
I just wanted to say a big thank you to yvonne my hypoallergenic food did not arrive via Hermes and I was about to run out my dog cannot eat anything else as he becomes ill very quickly Yvonne sent me another package out express delivery with no fuss so thank you so much I really appreciate it and so does Freddie
24/02/2017
I have been buying from pet planet for some time now great prices and great service Orders arrive promptly and love that I can repeat previous orders
20/02/2017
I just wanted to say I recently made an order with you for the first time ready for the arrival of our new pup. Website very easy to use, brilliant selection of products, and amazing prices . Everything was delivered and correct two days later, and wow, everything is as expected or better. Amazing value for money, and definitely will use nowhere else than you guys now moving forward.

Brilliant. Very happy customer.
17/02/2017
Thank you very much. Your customer service has been fantastic.
17/02/2017
Thanks, always happy to trade with a company like yours. Swift response excellent service.
10/02/2017
Great service and love the loyalty scheme
10/02/2017
Excellent website and service
10/02/2017
Items as advertised good value for money and very good delivery times. Will continue to purchase items from Pet Planet in the future as and when required.
10/02/2017
Love the site everything I need for my westie and the price is right
08/02/2017
Hi!

I am just contacting you to let you know how impressed I am with the speedy service of this business! Every time I order from the website I am astounded by the value for money and quality of the service in which you provide. Thank you and please keep it up!
02/02/2017
Kirsty, Clare and everyone else at Pet Planet

Just WOW. Thank you so much for your wonderful customer service over something that isn't your fault.
02/02/2017
The product was just what I needed and the delivery was quick Cant ask for more
02/02/2017
Excellent service Very pleased with the product
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