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Customer Service Feedback

20/10/2017
Thank you so much for your help. Your customer care has been fantastic! I will give you a great review on Facebook because of this.
The number of times I have dealt with unhelpful businesses over my lifetime, when things like this are no fault of our own and no ones willing to help you.
Thank you again for fixing the problem, my daughter will be one very happy girl on Christmas Day!
20/10/2017
Just to say thank you very much for posting out the Pet Pillow and Christmas Dog Treats replacements so promptly. Very professional and efficient service
20/10/2017
Brilliant website brilliant service brilliant products and delivery
20/10/2017
Experience has been positive
20/10/2017
I am so glad I found your website It has made life so much easier ordering in bulk and having everything delivered Thank you
13/10/2017
I have been purchasing my dog food from you on a regular basis for quite a while now

The service is always spot on its easy for me to reorder without having to search for the product each time I like the fact that it is free delivery and delivery timescales are consistent making it easier for me to know when to reorder

Any other products I have purchased from you have always been good quality as well as reasonably price

All in all the service you provide is excellent so thank you
13/10/2017
Love this company Always deliver on time and cheaper than any where else.
13/10/2017
Used your company for approx 2 years now never had a problem with either yourselves or your carrier Yodel, we are quite rural and the drivers are always helpful cheerful and thoughtful. All in all I've always been happy with the service and have passed your company's name onto many others with a positive recommendation.
13/10/2017
Very pleased with the service easy to order good customer service on the phone excellent products.
13/10/2017
Excellent food and service thanks
13/10/2017
Everything I ordered is exactly as shown on the website The blanket is so soft Its a shame they don't come person sized
04/10/2017
I would like to thank Shirley-Anne who dealt with my complaint on Mon 18/09/17 at 4:50pm and sent my replacement by wed 20/09/17 before noon. She was very kind, considerate and knowledgeable of the product details.
04/10/2017
Great, thank you :) will do. really impressed with your customer service recently!
04/10/2017
Hello!

That's wonderful thank you I appreciate the high level of customer service.

04/10/2017
Thanks for your reply and for quickly resolving this.

I would definitely shop with you in future and understand these things sometimes happen! Linda and Henrik (my cats) will be pleased! Haha

I hope you have a good weekend.
04/10/2017
Great website
22/09/2017
Many thanks for your reply and solution.

It is much appreciated.

I have been really impressed with your customer service and will definitely be a returning customer!

22/09/2017
Thank you for your reply, I so appreciate the excellent customer service that has been provided by yourself on behalf of Petplanet.

22/09/2017
Thanks so much for you help and being so efficient in dealing with my query.
22/09/2017
Petplanet has been my on-line pet supplier of choice for quite a few years now and I have always been delighted with your service. I have never had a problem with any orders in the past (probably why I did not think to check the bag before I opened it!) and I have recommended your web-site to many dog owning friends in the past and shall continue to do so.

Thank you for such a prompt and generous response.
22/09/2017
Thank you very much for your most helpful email and advice over the phone today - 5 stars for service !

19/09/2017
I always say you don't know how good a company is until there is a problem. I am thrilled to say that when an item failed to be working Petplanet responded to the bad review very quickly and without me asking they dealt with the matter Way to go Petplanet.
19/09/2017
Absolutely love this store xx
19/09/2017
I have used this website several times to buy dog food I am always happy with my purchase and speedy delivery. Its very easy to navigate through the website and collected points can be spend on future purchase.
19/09/2017
Have had a very positive experience using PetPlanet and Hills Breeder program for our pregnant Lab and throughout our litter of pups. Fantastic customer service with exceptional contact and response to emails deliveries were always perfect and on time. Highly recommended to all the new pup owners too.
19/09/2017
Great choices and fantastic prices nothing else to be said really
19/09/2017
Have used Petplanet several times now. Good products good prices delivered to my door. Will use again.
31/08/2017
A pleasure to receive such prompt replies and excellent customer service.
31/08/2017
Thank you so much for all your hard work,it is really appreciated. I will continue to use your company for purchasing items for my 3 dogs because of the high quality of your customer service.
Thanks once again.
31/08/2017
Thank you, that is very commendable
Of your company.
31/08/2017
Goods arrived very quickly
31/08/2017
Excellent prices kept informed of progress of order at every stage excellent
31/08/2017
Cant recommend this company highly enough purchased 2 fabric dog crates which are terrific quality at a very reasonable price I had a slight problem with another part of my order and it was dealt with extremely promptly and with no fuss whatsoever very refreshing to find this kind of attitude. Wont hesitate to use them again Thank you for your excellent customer service.
31/08/2017
Easy ordering and fast delivery. Excellent range of products
18/08/2017
Thank you that I such great customer service and I do know its not Petplanet's fault I like your company and will shop with you again.



18/08/2017
I would just like to say a massive thank you for your help with the issue I had with the corn. I have just had dispatch confirmation for the replaceable items and I wasn't expecting to receive 4 more boxes but I am very grateful, I volunteer at an animal sanctuary and these treats will go down a storm for the 20+ rabbits & 30+ guinea pigs we have so thank you again, your customer care is excellent !! I certainly would not hesitate to use your company again & will recommend.
18/08/2017
Thank you for sorting this out so quickly.
Excellent service.
18/08/2017

Thanks for your help Aimie. I can honestly say you have been one of the best / nicest customer services person I have ever dealt with.

18/08/2017
Thank you Gemma,
Excellent service.
18/08/2017
Thank you usual efficient service
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