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Customer Service Feedback

06/12/2019
Many thanks Gemma. I will certainly be shopping at Pet Planet again, as the experience of dealing with my complaint was impressive.
06/12/2019
Thank you for such good customer service
03/12/2019
Thank you for your prompt and helpful customer service, it is much appreciated.
03/12/2019
Excellent quality product. delivery service excellent would recommend PetPlanet
25/11/2019
Thank you very much for the way that you have dealt with my problem.
25/11/2019
Order arrived safely very happy with purchase thank you for your brilliant service
20/11/2019
We received notification that our delivery had not been left as we weren't in - we were! I rang and spoke to JOANNE incredibly helpful. One swift phone call from her to catch the driver and despite us being informed by DPD our delivery would not occur until Monday, it actually arrived within 1/2 an hour. Thank you from us, from our hounds; their food was running out - Monday would've been a close call;. Joanne saved the day and represented Pet Planet well.
20/11/2019
I've just received my order, I'm really pleased with the cage fantastic price and great quality.
Thank you I will definitely pass on your web page and info to my friends and family
11/11/2019
Brilliant company and great value products too
11/11/2019
Dear PetPlanet Customer Service,
Many thanks for the Voucher, safely recovered.
We will have great pleasure spending it with PetPlanet, shortly.
As always,
11/11/2019
Again my thanks Shona. You didn't have to do this but your company integrity is appreciated. Apologies accepted.
31/10/2019
Thank you very much Kirsty. Have to say Pet Planet customer service has, thankfully been the polar opposite of Yodel's and it's much appreciated
22/10/2019
I would also like to take this opportunity to thank you for the excellent customer service I have received not only for this case but also for the other faulty item I received.

Both cases were resolved in an extremely polite and professional manner and I would have no hesitation placing further orders with your company or recommending you to other pet owners.
21/10/2019
Brilliant service
08/10/2019
This is one of the best online companies I have ever shopped with Good all round service
08/10/2019
I have had the email confirmation now - thank you. I would also like to thank you, Gemma and Shona who dealt with helping with my faulty item. I am very impressed with the service
03/10/2019
Must say you all are very kind and very professional. Thanks Joanna for all
18/09/2019
Great products and quick delivery
17/09/2019
Thank you for such great customer service I'm happy to leave fabulous reviews for pet planet and will happily purchase from you knowing what a pleasure it's been
09/09/2019
I would just like to say thank you to Gemma who helped me with resolving a problem. She was very efficient in sorting out the problem. Going through my options and organising a replacement for delivery. All done with great speed. I received my new crate today. I'm very happy with the customer service I received and will definitely continue to shop with pet planet. Also Gemma has great customer service skills and a lovely telephone manner. Thank you once again.
09/09/2019

Many thanks Shona
Order was delivered yesterday (Friday 06.09.2019) Very much appreciate your prompt and excellent service
09/09/2019
Just a quick note to say thank you very much for your help.

Your help and speedy response to this matter is greatly appreciated.
06/09/2019
The new one has just arrived and it looks fine.

Thank you for such amazing customer service. It goes without saying that we'll continue to order from you!

Many thanks for such a quick response to the problem

05/09/2019
Excellent site and easy to navigate
02/09/2019
Great product dog loves it and I have had lots of positive feedback from other dog people well done so much easier for me
22/08/2019
Great Site Great Customer Service Thank you
16/08/2019
A very good site
22/07/2019
Thank you so much for your kind reply, the order did arrive today just as you said.Thank you for your kind assistance in chasing things up for me and for the polite way in which my problem was dealt with. With my sincere thanks,
17/07/2019
Many thanks for the very impressive customer service.
16/07/2019
Impressive Customer Service !
16/07/2019
Thank you for such a swift response. Your customer service is excellent and we shall definitely be buying from you guys again!
11/07/2019
It is very nice to encounter such good service and goodwill. Much appreciated.
Many thanks
10/07/2019
Thank you, Joanna. I received my replacement item today, very well packed
in a sturdy box. I would just like to say that the customer service I
received has be exemplary.
26/06/2019
Thank you very much.

I don't need anything further but I would just like to say a big thank you to all of you for your great customer service once again.
11/06/2019
Thank you kindly, you've been a super seller. now hopefully my house will not smell like a barn for cats!
11/06/2019
Thank you so much, the dog food arrived last evening. Thank you for sorting it out for us, great customer service.
10/06/2019
Many thanks for your help and excellent customer service, I shall leave a good review.

10/06/2019
Thanks
I applied to my order
You’ve given excellent customer service
05/06/2019
Brilliant. Thank you so much for your brilliant customer service x
03/06/2019
Thank you for your email. I am very pleased with the efficiency of your customer service.
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