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Customer Service Feedback

11/07/2018
I have been looking on the site to see how to send a review of your Customer Service Dept but this is all I can find. I just wanted to say a big thank you to Gill in your Customer Service Dept. She was very pleasant very patient and very helpful It was a real pleasure to deal with her
11/07/2018
Kirsty you are probably the most helpful person i have dealt with for years, your customer care went over and beyond!!!! Thank you for everything - please make sure your boss sees this because customer service is a rare commodity nowadays nobody knows the meaning of the words - you do!!!!!!!

11/07/2018
Thank you for dealing efficiently and promptly with the replacement.
11/07/2018
I am MOST IMPRESSED with the support and help I have received from you and your company. I appreciate what you have done to sort out my broken crate.
I wouldíve been very happy to return it to you and I think itís great that you have been so obliging. I will most definitely be recommending you to everyone and I would not hesitate to order from your company again.
More companies could follow this example of stunning service. Well Done. Please pass on my regards to others in the company. I am a very satisfied customer indeed.
Best Wishes
11/07/2018
I always enjoy the Pet Planet website as there is such a variety of animal products that cannot be found in my local area Prices are reasonable and anything ordered always arrives promptly and well packaged.
Thanks Pet Planet
11/07/2018
Great prices couldn't find cheaper anywhere goods despatched very quickly Very impressed
04/07/2018
Excellent service and delivery Will use them again
04/07/2018
The ease of finding what I needed was first class and the delivery even quicker than advertised Well done Pet Planet
04/07/2018
Altogether a good experience but I preferred the website as it was before Thankyou for the pet bed My catAlfiie enjoys curling up in it for a snooze
You are an excellent firm to deal with I have always had prompt attention and reasonable prices Thank you
04/07/2018
The staff member I spoke to over the phone was amazing she was lovely warm welcoming and dealt with my problem very easily I have not seen a great deal of positive feedback regarding customer services but would like to say that this person is a credit to the company and had definitely built my confidence up to use your website in the future also all products I received were great quality
04/07/2018
I always enjoy the Pet Planet website as there is such a variety of animal products that cannot be found in my local areaPrices are reasonable and anything ordered always arrives promptly and well packaged
Thanks Pet Planet
21/06/2018
Thank you for your answer. I would like to let you know that I got the missing item today and I am very pleased with it and I absolutely love this company: amazing customer service, fast delivery, quality, prices.

Thank you so much again,
21/06/2018
I would like to point out that your customer service has been excellent.
Thanks again for your help
21/06/2018
Very impressed with your customer service and appreciate your understanding especially as this was my first time dealing with your company and the first time an order was damaged.
21/06/2018
Bought the trixie bathrobes both arrived on time excellent service
21/06/2018
As before your service is top notch ordered one day got the next perfect
21/06/2018
This firm provide always a first class service with top class products a top firm all round have used for all my animals needs for a long while highly recommended
21/06/2018
This is a good website
07/06/2018
Confirm well received @ 11:45am Thank you soooooooooo much for swift & secure delivery shall finally be able 2 keep the massive manic stray out who smashed thru the old one last week & keeps spraying everywhere !!! Have a good day Cheers m'dears xXx
07/06/2018
I am very satisfied with the service from Pet Planet and will use your site again
07/06/2018
Your service and delivery have always been very efficient and reliable
07/06/2018
I've just purchased two of the dog small animal enclosures and I am absolutely delighted. They were so easy to set up I have joined two together as I have a rabbit who has been used to roaming however due to a house move I could no longer provide a safe garden area without a caged area. The cage is really strong and the two together make a REALLY LARGE run I would certainly recommend you guys to friends and Family. I had searched the whole internet and local pet shops before I found you Great product Good value And great delivery service. Thank you so much
07/06/2018
I find that Petplanet are a very reliable company and the quality of the goods ordered are excellent value for the money they have a better selection that one of the major pet stores. Delivery is quick and arrangements can be made to leave items in a safe place so no waiting in for the delivery would recommend them to all my friends who have pets
24/05/2018
Fast efficient service
24/05/2018
Good prices Good prompt delivery Good packaging Thank you
24/05/2018
All products arrived in time for the arrival of our new puppy Excellent service
24/05/2018
Everything was very smooth
24/05/2018
Very pleased again with the service and delivery service I have used this company before and that was a good experience and I will be using them again 1st class all round
04/05/2018
I would like to thank you for your fast action in giving me a replacement door, great customer service and I will definitely continue to shop with pet planet.
04/05/2018
Gemma you are a star!
I shall continue to recomend this fabulous product!!!!
04/05/2018
Thatís great. Many thanks for your prompt reply and service.
Kind regards
04/05/2018
Thanks Kirsty,

That's much appreciated and excellent customer service.
04/05/2018
Customer called to thank Gill for helping him.

Heís very happy with the purchase and said she was very nice. Advised this is nicest person and a credit to the company
24/04/2018
Thank you very much for this kind act. I highly appreciate it and your understanding.
24/04/2018
The replacement arrived today. Thank you so much for the quick service, very much appreciated.
24/04/2018
Very helpful website
24/04/2018
This is the first time I used the site for purchases found it easy to use
24/04/2018
Excellent service thank you
24/04/2018
I have already sent an email expressing my delight at your efficient and professional service and am very pleased with the pet carrier
Thank you
05/04/2018
Really pleased with all of the items I ordered Excellent service will use again
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