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Customer Service Feedback

08/11/2018
Want to congratulate the staff who are friendly efficient and will sort a problem out with ease. Certainly will be ordering all my stuff now from Pet planet I had a few hiccups to start with trying to order online for the first time, I phoned the office and the lady was so apologetic and put through my order. Cant thank you enough. Following on I was kept informed by Petplanet of who and when my order was being delivered, by confirmation of order by email and confirmation of delivery and even on the day it was being delivered. It was also delivered by two good company's DPD and Yodel who also kept me informed Extremely impressed Highly recommend
08/11/2018
Excellent service Item was received in 2 days
08/11/2018
Just to say Thank you to your Customer care Team for sorting out my product return and refund very efficiently
08/11/2018
I just wanted to say a HUGE thank you to Kirsty in customer services for bending over backwards and sorting my delayed delivery so that it arrived super fast! I can't thank you enough and I really really appreciate all your efforts and hard work. Great customer service!
08/11/2018

I would just like to say thank you for your brilliant service. Easy ordering and fast delivery makes it a joy to order from you.
08/11/2018
Thank you very much for your swift response. I appreciate your quick resolution and top notch customer service,
08/11/2018
Thank you for your excellent service. It is so nice to have customer service from actual real people who rectify problems promptly & with a smile in their voice. I look forward to shopping with Pet Planet again.
06/11/2018
Thank you yes all sorted, excellent service, really pleased. Thank you again
24/10/2018
Thanks very much, that's really kind of you.
I was feeling a bit annoyed with your company after the last email, so sorry if it came across a little bit rude.
However, great customer service from you. Much appreciated Gemma.
24/10/2018
Thank you so much for such a satisfactory outcome, my mother is delighted and grateful. We commend your customer service, excellent!
24/10/2018
A good low priced deal. Just what we were looking for
24/10/2018
As a new puppy owner I was inexperienced at buying for our cavapoo puppy. Your website was a great help with product choice reviews and very competitive pricing. We are delighted with the items we selected and so is our dog
24/10/2018
Prompt attention a good service and delivery plus an excellent selection of pet foods at reasonable prices
11/10/2018
Good morning Gemma,

Thank you very much for your swift response. I appreciate your quick resolution and top notch customer service.

11/10/2018
I have been a customer of Pet Planet for time now and have only positive feedback to give.
Living outside the UK in Greece, it is not always easy to get the products you know and trust at an affordable cost. Now having 9 stray dogs and around 10 stray cats at my home I need to keep on top of worming and fleas at an affordable price. Pet Planet offers and meets all my needs.
I am very pleased with their helpful and friendly service and they have never let me down.
11/10/2018
Find Pet Planet easy to use and very reliable My cat is fussy and I find the food she likes quite hard to get but Pet Planet does the trick
11/10/2018
Brilliant product at very good prices
11/10/2018
Very prompt service and prompt acknowledgement of email re returns
01/10/2018
Always pleased
01/10/2018
Found prices very competitive Delivery very good and fast
01/10/2018
Very helpful staff and prompt service
01/10/2018
A good experience Choice of goods price and delivery could not be beaten
01/10/2018
Got everything I was looking for at a great price two happy kittens and one happy human Quick delivery
20/09/2018
I have to say that I have found your customer service to be excellent over the last few days so thank you for your speedy response both on the telephone and via email.
20/09/2018
I am pleased with my recent purchase of the gravity feeder to cover a gap in the cat care arrangements during a short holiday It arrived very quickly so the cat and I were able to check it out before I went away and I knew that it worked and that she was happy to use it We are continuing to use it all the time now as my cat is a grazer so the gravity feed is ideal for her
20/09/2018
I am having as much fun as the dog is Tough tuggy toys for an exuberant terrier puppy
20/09/2018
Quick reliable service Good prices and offers
20/09/2018
Great I can find what I want easy ordering just as easy and delivered within 3 days Great service too
31/08/2018
Thank you so much you have been so good dealing with this matter. Kind Regards
31/08/2018
Thank you so much - you're a superstar!

From a very satisfied customer.
31/08/2018
Big thanks to you and Joanna for your help.
31/08/2018
Fabulous products my rescue cats love the grooming brush. The litter matt excellent, washable and I have several which have really helped keep the litter area clean and tidy. Hills cat food extremely wonderful and my cats are so healthy and happy because of their Hills Science Diet. Wonderful company the staff are kind and help with brilliant customer service. Highly recommend.
31/08/2018
Excellent service and great product thank you
24/08/2018
Thank you! I totally understand that these things happen but Great customer service like yours is not something you get everywhere nowadays and it's very much appreciated, thank you again.
24/08/2018
Thank you Aimie.

That is great news. Thank you for such wonderful service.
I look forward to receiving the litter tray.

Many thanks
24/08/2018
That's brilliant thank you very much.

I will of course dispose of the faulty/Broken parts.

Other than this small I am very satisfied with the product as are the 2 cats we have !

Thanks again for your prompt resolution of this and your assistance.
24/08/2018
The item might be faulty but so far customers service has been faultless!
24/08/2018
Ex prices quality and prompt delivery
16/08/2018
Quick delivery. Repeat order when last one ran out. Item as described. Competitively priced
16/08/2018
I enjoy looking at and ordering from the Pet Planet site. Anything ordered arrives within a specified time. Packed well and in good condition. There is even a choice of carrier. Well done Pet Planet
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