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Customer Service Feedback

04/05/2018
I would like to thank you for your fast action in giving me a replacement door, great customer service and I will definitely continue to shop with pet planet.
04/05/2018
Gemma you are a star!
I shall continue to recomend this fabulous product!!!!
04/05/2018
Thatís great. Many thanks for your prompt reply and service.
Kind regards
04/05/2018
Thanks Kirsty,

That's much appreciated and excellent customer service.
04/05/2018
Customer called to thank Gill for helping him.

Heís very happy with the purchase and said she was very nice. Advised this is nicest person and a credit to the company
24/04/2018
Thank you very much for this kind act. I highly appreciate it and your understanding.
24/04/2018
The replacement arrived today. Thank you so much for the quick service, very much appreciated.
24/04/2018
Very helpful website
24/04/2018
This is the first time I used the site for purchases found it easy to use
24/04/2018
Excellent service thank you
24/04/2018
I have already sent an email expressing my delight at your efficient and professional service and am very pleased with the pet carrier
Thank you
05/04/2018
Really pleased with all of the items I ordered Excellent service will use again
05/04/2018
I have found the grooming table to be excellent quality and very happy with the service
05/04/2018
This is by far the lowest prices I have ever seen for dog supplies Delivery was very quick cant recommend Pet Planet highly enough Thanks
05/04/2018
Excellent service from PetPlanet
05/04/2018
Always a positive experience shopping with petplanet Delivered on time and great value for money
22/03/2018
Thanks Aimee I really appreciate your help resolving this
22/03/2018
Thank you for that and I must say that as a company your customer service is second to none, you are so easy to deal with and it is very refreshing.
22/03/2018
Thankyou I needed to know whether to go out but thank goodness I waited, think their computer down. Many thanks great service as always

22/03/2018
Excellent delivery service ordered whilst we had heavy snow
21/03/2018
Thank you very much for your help in this matter and for the refund. I have now updated my review.
14/03/2018
Again want to thank petplanet and yodel for excellent service.Order just arrived in terrible weather. Bonnie and I are very grateful! Hope you are all OK
14/03/2018
Thank you very help for all your help and very quick response to my query

Your customer service is excellent
14/03/2018
Excellent as usual
14/03/2018
I've shopped with you now for a long time and have never been disappointed. Value for money orders arrive on time too and customer services certainly go the extra mile. So thank you Pet Planet
14/03/2018
Everything you could possibly want for your pet on Pet Planet. Have used this site for a number of years and recommend it to all my friends. As a breeder of Miniature Dachshunds for over 40 years I can honestly say that all the products I have purchased and continue to purchase are of excellent quality. Prices are far less than a visit to the High Street and are delivered to your door within a day or two. An excellent site.
23/02/2018
Thank you for email and excellent customer service.
Many thanks again I will definitely use your company again.
23/02/2018
Thank you for your excellent service. The pen arrived in less than 24 hours after placing the order. I also found DPD to be really efficient. Congratulations.
23/02/2018
Many thanks Kirsty

I've reordered. Excellent customer service.
23/02/2018
Awesome site. Love the way the items are packed and delivered on time every time. Am very happy with all I have bought so far and look forward to shopping with you for a very long time to come. My cat also loves everything.
23/02/2018
The service was first class my miniature Pinscher loves it, strong and sturdy very impressed with this purchase, thank you
16/02/2018
Thanks, Clare. You are a very good representative for your company, and you have handled this well.

I will be back in touch with you if we chance another delivery!
16/02/2018
Oh my word, I am totally awestruck by both your super quick response and your incredibly kind offer. I cannot thank you enough.
Your resolution is extremely generous and thoughtful. It eliminates all the worry for me and gives me a fantastic product.
I cannot thank you enough. What wonderful customer service.
With the sincerest gratitude and kindest regards
16/02/2018
What a wonderful service and thank you so much.
Again very many thanks for such an efficient, speedy and personal service - second to none!
16/02/2018
I was really pleased with my order and delighted that recycled cardboard was used in place of plastic bubble wrap. My daughter is taking some of the cardboard packaging into her school to show her teacher, as part of her Environmental Stewardship project.
16/02/2018
I just wanted to say the coat arrived this morning Plenty of emails and texts regarding delivery. Coat is super. Our cockerpoo is being cut short on Monday which is why we ordered the coat. Hes worn it tonight to get used to it and seems to love it, in fact quite cocky about it. We are thrilled.
07/02/2018
Thank you the customer service is second to none. I look forward to receiving my puddy cats new toilet
07/02/2018
I always telephone my order in and find everything very positive. Items in stock etc and despatch prompt.
I also think there is a very wide variety of stock both in pet food accessories and health formulas.
07/02/2018
Perfect customer service. Took one minute in the phone to solve the missing item issue
07/02/2018
Having used Pet Planet as a major supplier of Royal Canine for several years, I have not encountered any problems with the service which is very efficient. Minor problems are always resolved quickly and overall the customer service and delivery are first class.
Carry on regardless
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