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Customer Service Feedback

19/05/2017
I initially couldnt find what I wanted so I emailed and was told of another product similar to what I wanted but so much better and a fantastic price I am so pleased I decided to email and not look elsewhere and that the Castle was suggested to me its brilliant and my chinchilla adores it Very happy with this service everything is A Thank you
19/05/2017
Hi there i found everything very easy to carry out and i am very pleased with how everything was dealt with and i will be using your website again in the future and thanks again
19/05/2017
Very good site found everything we wanted Went back and bought more things Bit disappointed that one of the cages was reduced then day after
19/05/2017
The website is packed with everything that you could possibly need for your dog and at reasonable prices too The delivery is quick and efficient plus you get points to buy treats and goodies for your pets I love Pet Planet and so do my dogs
12/05/2017
Thanks for your help, your customer service department is excellent and I will definitely shop with you again
12/05/2017
Thank you for your very prompt reply and action to rectify this, I will of course continue to shop with you. Everything I have bought in the past has always been 100% perfect.

I will be sure to reflect that in my review.
12/05/2017
Thank you that I such great customer service and I do know its not Petplanets fault I like your company and will shop with you again
12/05/2017
Thank you very much for your speedy response and your great customer service. I've not had to contact you before and I am more impressed than ever with Petplanet.
12/05/2017
I ordered 2 dog beds for my Labradors and they love them I am very pleased and should the need arise will certainly shop with you again Many many thanks for a great product
12/05/2017
Product was as described with good delivery time very happy
12/05/2017
Easy to use and excellent service
08/05/2017
I would like to thank Amy for her help, patience & professional manner when dealing with my problem with the dog kennel I ordered.
The replacement arrived. Thank you.
08/05/2017
Thank you. I'm sorry to have cancelled this item but I'm very impressed with Petplanet customer service and will certainly continue to buy from this company in future.
08/05/2017
Thank you for what can only be described as excellent customer service!
08/05/2017
Very pleased with the products And service thank you all.
08/05/2017
My order arrived promptly and all items were correct Very good value for money and always good reliable service
27/04/2017
Thank you for your prompt response. I am very impressed with your customer service and thank you for the action taken, it is very kind of you. I shall certainly come back to you when I require more supplies.
27/04/2017
Thank you for updating my email and I can confirm I have received the order. Excellent customer service thank you!
27/04/2017
Very good service. They sent me an email letting us know about items that my order would be late Petplanet kept us up dated about my order. I would recommend petplanet to anyone.
27/04/2017
Excellent products excellent service
27/04/2017
Good service keep it going even the dog is happy
27/04/2017
As usual service and goods are of exceptional quality delivery time very quick
14/04/2017
Many thanks Joanna - this has been a very good customer services experience.
14/04/2017
Thank you very much for your effort to resolve this matter. Its my first order from you and despite that delay your attitude is exceptional. I really appreciate that, thank you once again .
Have a nice day
14/04/2017
Thanks all round quick and easy purchase and delivery, good price, looks good but most of all my lovely rescue greyhound loves it. She went straight into it. She deserves the best so as soon as this bed is worn out, she loves sleeping, l shall be back for another

Many thanks on behalf of my greyhound
14/04/2017
Customer service is excellent very helpful and friendly
14/04/2017
Great site. Highly recommended. Helpful staff. Very fast delvery. Everything you could need for your pets.
14/04/2017
After a very difficult order which failed to arrive after two weeks the staff pulled out the stops to get it to me asap
31/03/2017

Hi. Thank you for your help today, Gemma.

It's very much appreciated!
31/03/2017
Thank you so much. What a refreshing change to find a company that listens to its customers.
31/03/2017
Thank you for your excellent service. My order arrived promptly as promised, well packed and delivered by a first class Carrier. They gave me an exact time for delivery within a certain hour and the order was on my doorstep waiting for a signature at the beginning of that hour saving any unnecessary time wasting.
Well done Pet Planet your website is brilliant and easy to use as are your ordering and delivery methods. The Carrier used is the best. On the whole a first class service all round.
Many thanks
31/03/2017
Excellent service from Pet Planet as always
31/03/2017
A very good and efficient response to my order and delivered very quickly
28/03/2017
Thank you Yvonne, all arrived this morning as promised,
You are a star and a credit to the company

24/03/2017
Your customer care is exemplary. Thank you so much.
24/03/2017
It was the first time I bought on this site and it wont be the last one Very pleased with the experience
24/03/2017
After buying dog food from Pet Supermarket for two years I have switched to Pet Planet Love the loyalty points but getting my order in 2-3 days is great I have five dogs and do not drive so ordering online is a great option and getting my order quickly is a blessing Thanks so much
15/03/2017
Thank you so much for sorting this out so quickly for me! Will definitely recommend you and give positive feedback about you and your company.
15/03/2017
Thank you the parcel has arrived with parcel force, no problems whatsoever and delivered in perfect condition. Thank you for your help. I have no problem ordering in the future.
15/03/2017
Excellent service from Petplanet very fast delivery and the prices are amazing Buy all your pet products here and save the hassle of shopping and empty shelves
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