Fantastic Customer Service
I contacted customer services regarding a problem with the top of this cage. They were very understanding and sent out a replacement very quickly!
I only use Pet Planet for all my Dog, Gerbils and Hedgehog's needs.
Fantastic company, great prices and quick delivery :)
lid of cage was broken, had to send photos of damage, lid then replaced.disappointed with damaged cage. very pleased with replacement, very pleased with customer service, outcome perfect.
I was very disappointed after first two cages arrived damage and you sent replacement which arrived worse then the first. The replacement was damaged as well. I've never done a review before but so annoyed to say the least.
Thank you for your recent review and taking the time to contact us.
I am very sorry to hear your replacement lid arrived damaged, I can confirm I have requested for a replacement lid which will be sent out as soon as possible for you.
We do not require the damaged lid back so please dispose of this.
Please accept my apologies for any inconvenience this may have caused.
PetPlanet Customer Care Team