Service Update

As an online-only retail business, we are following Government advice aimed at preventing the spread of coronavirus and saving lives. This means that we will continue to serve customers in line with the official guidance that "Online retail is still open and encouraged".

We have put in place a number of measures to ensure the well-being of our employees while they fulfil your orders.

Our warehouse staff have been working exceptionally hard to deal with increased levels of demand while adapting to new working practices which ensure we comply with appropriate social distancing and hygiene recommendations. We are delighted to say that normal delivery service levels have now resumed (including Next-Day and Weekend delivery options).

We have temporarily closed our call-centre for inbound calls, having judged that for the safety of our staff customer service is a function which should be delivered by working from home during the pandemic. Our systems already allow these staff to answer emails remotely, so these are being responded to as normal. We are now putting in place a technological solution which will allow our call centre staff to operate phone lines from home as well, so within a few days we expect to be delivering phone and email customer service as usual.

We appreciate your support and understanding during these exceptionally trying times.