Shipping Information
We offer the following delivery services
Unless stated otherwise delivery timescales refer to working days, which exclude bank holidays and weekends. We aim to dispatch and deliver within the shortest timescales presented however there may be occasions where unforeseen circumstances can cause delays.
Please note if your order is being delivered to a UK Regional Exceptions Area (see table below) an additional surcharge cost will be applied.
| STANDARD DELIVERY |
|
Cut off |
Delivery Times |
Cost |
| Most UK Postcodes |
23:59 |
Mon - Fri |
3-4 days |
Orders over £45 = FREE
Orders under £45 = £4.99
|
| Regional Exception Areas |
3-7 days |
| Large Items |
| Heavy Orders (>100kg) or Pallet Orders |
| EXPRESS DELIVERY |
|
Cut off |
Delivery Times |
Cost |
| Most UK Postcodes |
14:00 |
Mon - Thr |
Next Day (exc. Holidays) |
Orders over £45 = £3.99
Orders under £45 = £7.99 |
| 23:59 |
Sat |
Monday (exc. Holidays) |
| Regional Exception Areas |
14:00 |
Mon - Fri |
3-5 days |
| Large Items |
| Heavy Orders (>100kg) or Pallet Orders |
| NOMINATED DAY DELIVERY |
|
Cut off |
Delivery Times |
Cost |
| Most UK Postcodes |
Daily 14:00 |
Selected Day |
Orders over £45 = £3.99
Orders under £45 = £7.99
|
| Regional Exception Areas |
Sorry service NOT available |
| Large Items |
| Heavy Orders (>100kg) or Pallet Orders |
| WEEKEND DELIVERY |
|
Cut off |
Delivery Times |
Cost |
| Most UK Postcodes |
14:00 |
Friday |
Saturday or Sunday |
Orders over £45 = £4.99
Orders under £45 = £8.99
|
| If the Friday (or any day immediately prior to the Friday) is/are bank or public holiday(s) then the cut off will be day before. |
| Regional Exception Areas |
Sorry service NOT available |
| Large Items |
| Heavy Orders (>100kg) or Pallet Orders |
Regional Exception Areas
| Highlands |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
| AB10-56 |
3-4 days |
2-3 days |
£2.49 |
| FK17-21 |
3-6 days |
2-3 days |
£2.49 |
| G83 |
4-6 days |
2-3 days |
£2.49 |
| IV1-IV40 |
3-6 days |
2-3 days |
£2.49 |
| IV52-54 |
3-6 days |
2-3 days |
£2.49 |
| IV63 |
3-6 days |
2-3 days |
£2.49 |
| KW1-14 |
3-6 days |
2-3 days |
£2.49 |
| PA20-40 |
3-7 days |
2-3 days |
£2.49 |
| PH15-40 |
3-6 days |
2-3 days |
£2.49 |
| PH50 |
3-6 days |
2-3 days |
£2.49 |
| Northern Ireland |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
| BT1-99 |
3-6 days |
3-5 days |
£5.99 |
| Scottish Islands |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
| HS |
3-7 days |
3-5 days |
£8.99 |
| IV41-51 |
3-7 days |
3-5 days |
£8.99 |
| IV55-56 |
3-7 days |
3-5 days |
£8.99 |
| KA27-28 |
3-6 days |
3-5 days |
£8.99 |
|
KW15-17 |
3-7 days |
3-5 days |
£8.99 |
| PA41-49 |
3-7 days |
3-5 days |
£8.99 |
| PA60-78 |
3-7 days |
3-5 days |
£8.99 |
| Ph51-44 |
3-7 days |
3-5 days |
£8.99 |
| ZE |
3-7 days |
3-5 days |
£8.99 |
| Scilly Isles |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
| TR21-25 |
3-4 days |
3-4 days |
£8.99 |
| Isle of Wight |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
| PO30-41 |
3-4 days |
3-4 days |
£8.99 |
| Isle of Man |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
|
3-4 days |
3-4 days |
£15.99 |
| Channel Islands |
| Postcode Areas |
Delivery Times |
Additional Surcharge |
| Standard |
Express |
|
3-7 days |
3-5 days |
£15.99 |
When buying a gift voucher alongside other items, the value of the gift voucher does not contribute to the order value total for the purposes of calculating the free delivery threshold.
Delivery procedure
The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery.
Tracking your order
We know once you have placed your order you want to know when it will be delivered, we will keep you informed by sending you an email to let you know: -
- Which of our courier partners will be delivering your order
- The courier tracking reference number
- A link to the courier tracking website
If for any reason you are not able to track your order using the details on this email then please get in touch using our customer contact form.
Damaged Goods
If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our customer contact form. Failure to do this may result in the item not being replaced.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Petplanet.co.uk are entitled to withdraw the offer.
Petplanet.co.uk will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Petplanet.co.uk's contracts with customers please see our full Terms and Conditions.