Shipping Information

We offer the following delivery services


Unless stated otherwise delivery time scales refer to working days, which exclude bank holidays and weekends.

Please note if your order is being delivered to a UK Regional Exceptions Area (see table below) an additional surcharge cost will be applied.

 
STANDARD DELIVERY
  Cut off Delivery Times Cost
Most UK Postcodes 23:59 Mon - Fri 2-3 days Orders under £45 = £4.99

Orders over £45 = FREE
Regional Exception Areas 3-7 days
Large Items
Heavy Orders (>100kg) or Pallet Orders
 
EXPRESS DELIVERY
  Cut off Delivery Times Cost
Most UK Postcodes 14:00 Mon - Thr Next Day (exc. Holidays) Orders under £45 = £7.99

Orders over £45 = £3.99
23:59 Sat Monday (exc. Holidays)
Regional Exception Areas 14:00 Mon - Fri 3-5 days
Large Items
Heavy Orders (>100kg) or Pallet Orders
 
NOMINATE DAY DELIVERY
  Cut off Delivery Times Cost
Most UK Postcodes Daily 14:00   Selected Day Orders under £45 = £7.99

Orders over £45 = £3.99
Regional Exception Areas Sorry service NOT available
Large Items
Heavy Orders (>100kg) or Pallet Orders
 
WEEKEND DELIVERY
  Cut off Delivery Times Cost
Most UK Postcodes 14:00 Friday Saturday or Sunday Orders under £45 = £8.99

Orders over £45 = £4.99
If the Friday (or any day immediately prior to the Friday) is/are bank or public holiday(s) then the cut off will be day before.
Regional Exception Areas Sorry service NOT available
Large Items
Heavy Orders (>100kg) or Pallet Orders

Regional Exception Areas

Highlands
Postcode Areas Delivery Times Additional Surcharge
Standard Express
AB10-56 3-4 days 2-3 days £2.49
FK17-21 3-6 days 2-3 days £2.49
G83 4-6 days 2-3 days £2.49
IV1-IV40 3-6 days 2-3 days £2.49
IV52-54 3-6 days 2-3 days £2.49
IV63 3-6 days 2-3 days £2.49
KW1-14 3-6 days 2-3 days £2.49
PA20-40 3-7 days 2-3 days £2.49
PH15-40 3-6 days 2-3 days £2.49
PH50 3-6 days 2-3 days £2.49
 
Northern Ireland
Postcode Areas Delivery Times Additional Surcharge
Standard Express
BT1-99 3-6 days 3-5 days £5.99
 
Scottish Islands
Postcode Areas Delivery Times Additional Surcharge
Standard Express
HS 3-7 days 3-5 days £8.99
IV41-51 3-7 days 3-5 days £8.99
IV55-56 3-7 days 3-5 days £8.99
KA27-28 3-6 days 3-5 days £8.99
KW15-17 3-7 days 3-5 days £8.99
PA41-49 3-7 days 3-5 days £8.99
PA60-78 3-7 days 3-5 days £8.99
PH41-44 3-7 days 3-5 days £8.99
ZE 3-7 days 3-5 days £8.99
 
Scilly Isles
Postcode Areas Delivery Times Additional Surcharge
Standard Express
TR21-25 3-4 days 3-4 days £8.99
 
Isle of Wight
Postcode Areas Delivery Times Additional Surcharge
Standard Express
PO30-41 3-4 days 3-4 days £8.99
 
Isle of Man
Postcode Areas Delivery Times Additional Surcharge
Standard Express
  3-4 days 3-4 days £15.99
 
Channel Islands
Postcode Areas Delivery Times Additional Surcharge
Standard Express
  3-7 days 3-5 days £15.99

For orders placed over the phone we apply an additional £1.99 charge to cover the cost of our customer service staff (and to encourage you to order online; its cheaper for us if you do!).

When buying a gift voucher alongside other items, the value of the gift voucher does not contribute to the order value total for the purposes of calculating the free delivery threshold.

 

Delivery procedure

The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery.

 

Tracking your order

We know once you have placed your order you want to know when it will be delivered, we will keep you informed by sending you an email to let you know: -

  • 1. Which of our courier partners will be delivering your order
  • 2. The courier tracking reference number
  • 3. A link to the courier tracking website

If for any reason you are not able to track your order using the details on this email then please get in touch using our customer contact form.

 

Damaged Goods

If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our customer contact form. Failure to do this may result in the item not being replaced.

 

The legal stuff

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time PetPlanet.co.uk are entitled to withdraw the offer.

PetPlanet.co.uk will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of PetPlanet.co.uk's contracts with customers please see our full Terms and Conditions.