Terms & Conditions
Please read these Terms and Conditions carefully before using this website or placing an order. By using this site and/or purchasing products, you agree to be bound by these terms, along with our Privacy Policy, Delivery, and Returns & Refunds policies.
1. About Us
Petplanet.co.uk (“we”, “us”, “our”) is a trading name of 12Paws Limited (company registration number SC874381), 5 Kingsthorne Park, Houstoun Industrial Estate, Livingston, West Lothian, Scotland, EH54 5DB.
2. Definitions
Contract: The agreement between you and us for the sale and purchase of goods.
Goods: The products available for purchase on this website.
Site: www.petplanet.co.uk.
3. Use of the Site
All content on this Site is owned by or licensed to us. You may not copy, reproduce, distribute, or exploit any content for commercial purposes without our permission. You may view or print pages for personal use only.
We reserve the right to suspend, restrict, or terminate access to the Site at any time without notice.
4. Accuracy of Information
We make every effort to ensure that information on this Site is accurate and up to date. However, errors or omissions may occur. To the fullest extent permitted by law, we do not guarantee the accuracy or completeness of content on this Site.
5. Limitation of Liability
We are not liable for any loss or damage arising from your use of, or inability to use, this Site, except where liability cannot be excluded by law.
We do not guarantee that the Site will be uninterrupted, secure, or free from errors or viruses.
We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control.
6. External Links
This Site may contain links to third-party websites. These are provided for convenience only, and we are not responsible for their content or availability.
7. Privacy
Any personal data you provide is processed in accordance with our Privacy Policy.
8. Pricing
All prices are shown in GBP (£) and include VAT where applicable.
For standard (non-subscription) orders, the price you pay at checkout will not be affected by subsequent price changes.
For subscription or Repeat & Save orders, prices may vary between deliveries. The price charged will be the price applicable at the time each order is processed.
9. Orders and Availability
All orders are subject to availability. If a product becomes unavailable after you place an order, we will contact you to offer an alternative or a full refund.
An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A contract is formed only when your order is dispatched.
10. Product Use
Products are intended for domestic use. If you require products for commercial purposes, please contact customer services to discuss suitability.
11. Cancellation and Returns
You have the right to cancel your order within 14 days of receiving the goods without giving a reason.
Where goods are returned following cancellation, we reserve the right to make a reasonable charge to cover the cost of return where applicable.
Refunds will be processed within 14 days of receiving returned goods or proof of return, in accordance with applicable law.
12. Warranties
We aim to supply goods that meet their description and expected quality standards. Your statutory rights are not affected.
13. Promotions
Promotions, discounts, and free gifts are subject to availability and specific terms.
Free gifts are available only whilst stocks last. They are non-transferable, non-refundable, and no cash alternative is available.
Free delivery promotions may still be subject to surcharge costs for certain UK regional exception areas.
14. Subscriptions (Repeat & Save)
If a subscription product becomes unavailable, we may offer a suitable alternative or cancel that item from your subscription.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.
16. General
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
These Terms constitute the entire agreement between you and us.
17. Statutory Rights
Nothing in these Terms affects your statutory rights under applicable law.
18. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact
If you have any questions about these Terms, please contact us at info@Petplanet.co.uk.